Hi Geoff, sorry to hear you had a bad experience with the air conditioning. I wish you had have phoned me as I would have come and shown you how to work it. I just checked and the A/C unit is working perfectly fine upstairs and downstairs. Perhaps you had it on the wrong setting as the upstairs and downstairs units have to be on the same setting in order for them to work together.
Due to it being so hot I had actually upgraded your booking from the smaller unit you originally booked to a larger two story unit in the hope to make it more comfortable for you. Apologies once again.
Kind regards
Jaimen Hudson