Dear sousaj980,
Thank you for posting your review and outlining the perks of staying at SLS Brickell. Indeed, our hotel is just over two years old. The team does its very best to upkeep the property and stay young forever. Out of all offerings, the rooftop pool is a true gem, with heated jacuzzies, steam rooms, sauna and many more.
We understand how important your trip is, and provide all necessary information in advance. Like, the daily facility fee of $28.25 (mandatory), or other optional services: valet parking at $42.00 per night (with in and out privileges), spa services, restaurant/bar meals and beverages. For your convenience, an incidentals authorization is taken at arrival (150.00 per day) to make it easy to charge your consumptions to the room account. All this information is available on our webpage or any other booking engine. My apologies that it ad been missed.
Lastly, we ask that you refrain from the offensive verbiage towards our employees or anyone else. SLS Brickell team is there for you whenever needed. We have multi-lingual members on board, who can assist in English, Spanish, French, Portuguese, Romanian, Turkish, Russian, Tagalog, Greek, and more. Naturally, they may not be available all at the same time; yet, are happy to help whenever possible.
We truly hope for your return. Next time in Miami, feel free to contact us at SLSBr-FrontOffice@sbe.com. It will be a delight to look after you and your party.
Best Regards,
Zulfiya Y.