Juan Carlos e sua equipe são muito top!!!
Longe do centro, mas isso para mim foi um ponto a favor. O contato é ainda maior com a natureza .
O tubo de Lava do hotel é o melhor de Galápagos.
- Café da manhã
É um hotel resort em más condições de conservação,
quartos velhos, que necessitam urgentemente de profunda reforma. O
fitness centre está desativado e há bicicletas estragadas. O serviço é entretanto bom e atencioso.
Cinco estrelas apenas o preço.
Thank you for your feedback; we are sorry that you didn’t enjoy your stay and we hope this didn’t spoil your overall visit to the Galapagos. As you know the Hotel is located 500m above sea level in the Highlands of Santa Cruz which has 7 different microclimates and The Royal Palm is located on the second highest level. We constantly battle against the elements to maintain a high standard of housekeeping. We acknowledge that we have work to do and that is precisely the reason we are carrying out a big part of our refurbishment program at the moment. We are sorry you couldn’t experience our Fitness center, we are upgrading the interior and the new equipment was delivered today! We did have an “out of order sign” in the door, and every guest is informed personally at reception and by letter in each room. We are glad that you enjoyed great service from our Team!! We do our utmost to ensure that every guest enjoys their stay with us.
Wishing you a Merry Christmas from the Galapagos Highlands,
The Royal Palm Team.