Excelente custo benefício: hotel próximo ao aeroporto com cama e ducha excelentes, café da manhã variado. Lobby agradável Wi-Fi. Para uma noite de conexão é excelente! Fica a desejar um pouco a limpeza do banheiro e chão,; e staff um pouco confuso...
Dear Valued Guest,
Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport.
We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.
While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused.
I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future.
We hope we will have the opportunity to welcome you back soon.
Best Regards,
Ahmed Abbas
Front Office Manager
Apesar de alguma confusão inicial derivado a reserva feita pelo meu operador, SYED resolveu da melhor forma e simpatia. Tentou a todo o custo resolver o problema.
Aliás todo o staff da recepção são simpáticos.
O pequeno almoço é variado e bom.
Os quartos são grandes e limpos.
SAYAN o empregado de mesa também muito atencioso.
O hotel fica mesmo ao lado do aeroporto, fácil e comododo.
Gostei bastante de aqui ter ficado.
Dear Valued Guest,
Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport.
We are pleased to know that you enjoyed the overall facilities and services of this wonderful property.
It would be our pleasure to welcome you back soon.
Best Regards,
Ahmed Abbas
Front Office Manager
Fizemos duas reservas diferentes de um dia cada. Enviei e-mail explicando a circunstância e pedindo para ficarmos no mesmo quarto. Fomos atendidos, mas daí em diante ocorreu uma série de problemas, sendo o pior o fato de simplesmente o quarto não ter sido arrumado do primeiro para o segundo dia. Muito ruim chegar cansado à noite e perceber que sequer o lixo foi retirado. Reclamei e ofereceram fazer o serviço à noite, o que obviamente ficou inviável, pois precisávamos descansar.
Dear marizinhac665,
Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Hotel and Residences Dubai Airport.
We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.
While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused.
I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future.
Best Regards,
Ahmed Abbas
Assistant Front Office Manager
O hotel é espectacular !
A decoração é super gira, a cama e almofada super confortável. Cozinha totalmente equipada deixam água diariamente e bolachinhas.
Só fomos um dia ao pequeno almoço, mas era óptimo muita variedade e o pessoal super simpático.
Um agradecimento especial aos concierge todos muito muito simpáticos e disponíveis, Collins e Moses, sempre disponíveis para nos ajudarem com os táxis ou malas, ou algo que precisávamos. Não me recordo do nome de todos mas obrigada a todo o staff!
Dear Ms. Catarina,
Please allow us to respond in English. Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us.
We are truly delighted to read that you had an amazing stay and that you enjoyed the overall facilities and services of the hotel which exceeded your expectations.
It would be our great pleasure to welcome you back soon.
Best Regards,
Ahmed Abbas
Assistant Front Office Manager
Boa