Ótima localização, decoração agradável... - Nicola Rossio Hotel

Dear Mr Daniel T,

Thank you for taking the time to share your comprehensive feedback following your recent stay at Nicola Rossio Hotel. We are pleased to hear that you enjoyed our prime location just off Rossio Square and appreciated the art deco style decor of our hotel.

We are delighted that you found your superior room overlooking Rossio Square to be lovely and well-designed. It’s wonderful to know that the port wine and pastel de nata upon arrival, as well as the friendly and polite service from our check-in staff, made for a welcoming start to your stay.

Your detailed observations about the room amenities are much appreciated. We strive to ensure that our guests have everything they need for a comfortable stay. We take note of your comments regarding the shower enclosure size, shower temperature, and toilet paper quality, and will review these aspects to enhance the guest experience.

We sincerely regret that your breakfast experience did not meet your expectations. It is disappointing to hear that you found the breakfast room cramped and the service lacking. We will address these concerns with our team to ensure improvements in the quality and variety of our breakfast offerings, as well as the overall guest experience.

We understand that the lift and stairs may pose challenges for some guests, and we appreciate your feedback on this matter. Our historic building, part of the Baixa Pombalina area reconstructed after the 1755 earthquake, comes with certain architectural limitations that we work to optimize for guest comfort.

Despite the issues you encountered, we are glad that you had a nice stay overall. Your insights are invaluable to us as we continually strive to improve our services and facilities.

Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back to Nicola Rossio Hotel and provide you with an even better experience.

Warm regards,

Marcos Almeida | Front Office Manager