Discraseful. - Hampton by Hilton Birmingham Broad Street

Thank you for sharing your feedback, and I’m deeply sorry to hear about your experience. I understand how disruptive and distressing multiple fire alarms in the middle of the night can be, especially without clear communication from the team.

The safety and comfort of our guests are our top priorities, and I regret that we failed to provide adequate information and reassurance during the incident. While fire alarms are crucial for safety, I understand the frustration caused by not being informed about what was happening or the actions being taken.

Your concerns about the staff’s handling of the situation will be addressed immediately to ensure we improve our response during such events. Clear communication and guidance are essential, and I apologize for falling short in this instance.