Um hotel lindo, mas... - The Grand Hotel Birmingham

Dear PooleBigbird,

Thank you for taking the time to share your feedback about your recent stay at The Grand. We're delighted to hear that you enjoyed your spacious, newly refurbished room and found the hotel to be beautiful.

We apologize for the discomfort caused by the pillows. We'll investigate this issue and take steps to ensure that all our guests have a comfortable sleep experience. We also regret the inconvenience regarding the lack of milk and inadequate bathroom lighting. We'll address these issues promptly.

I am pleased to hear that you appreciated the amenities such as the magnifying mirror, robes, yoga mat, and bedside electrical sockets. We strive to provide our guests with a comfortable and convenient stay.

We're sorry to hear about your experience at the Madeleine bar. We pride ourselves on providing excellent service to all our guests. We'll address this issue immediately and take steps to ensure that all our staff are providing the highest level of service.

I hope you'll consider staying with us again in the future. We're committed to continuous improvement and strive to provide our guests with an exceptional experience.

Warm regards,

George Basdekis,
Front of House Manager