Terrível explicação - Bloc Hotel Birmingham

Hi Sneha, how disappointing to see your review which you’ve now posted on a number of different sites.

I’ve checked your booking thoroughly and can see that your partner had initially booked a 5-night stay for you in one of our compact Vista rooms. When you came to Reception because you felt the room was too small, we were able to upgrade you to an Apartment Plus room for a total cost of £382.50 for the 5 nights which we believed you were happy with.

Room 250 has an exposed brick wall in it as part of the remainder of the old printworks that the hotel was built onto. The bricks are old, but we keep them in good condition and if you look back at other reviews this is never a feature of complaints. Nothing was mentioned by you about your dissatisfaction with the wall and I’ve checked all our Duty Manager notes. We would have been perfectly happy to relocate you to a different style of room had we been alerted to the fact that the wall was proving to be a massive negative for you.

It’s such a shame that you weren’t able to address this during the 5 days, we would have loved you to have had a perfect stay.

With kind regards

Sarah

Guest Relations