Okay - Bloc Hotel Birmingham

Thank you for having taken the time to review your stay here at BLOC Hotel Birmingham.

Whilst I'm pleased that your first impressions were good and you liked the look of our clean, smart lines, I'm disappointed that your stay didn't live up to what we hope to offer all our guests. It's important to us that all our rooms are well-presented and you certainly shouldn't have been aware of any maintenance work that's in progress. I'll be referring your comments back to the Maintenance team and hope that this is not something that you'll come across at BLOC again.

The shower is a wet-room arrangement and certainly shouldn't have been smelling damp, it should drain and dry quickly and again this is something that I will be referring back to Maintenance.

We almost invariably receive lovely compliments about our bespoke King-sized beds, so again I'm sorry that for some reason it didn't provide you with the level of comfort that we would have expected. It would be really helpful if you could email our Guest Relations Officer, thomas@blochotels.com so that we can establish your room number and investigate the issues that you've raised. He would also like to apologise in person and offer you an incentive to return to BLOC Hotel Birmingham for a better stay than the one you've had this time.

Looking forward to hearing from you soon.

Kind regards

Sarah O.