Bobagem - Hyatt Regency Birmingham

Dear MrPickford,

Thank you for sharing your feedback with us regarding your recent stay. We apologize for the discomfort you experienced due to the broken heating/air conditioning system in your room. Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that we fell short in meeting your expectations in this regard.

We understand how inconvenient it can be to have issues with room temperature affecting your sleep quality and overall experience. Please be assured that we take your comments seriously, and we are actively addressing the maintenance concerns to prevent such occurrences in the future.

Regarding the compensation offered, we apologize if it did not meet your expectations. Your feedback regarding this matter has been duly noted, and we will review our compensation policies to ensure they align better with the expectations of our valued guests.

We are pleased to hear that you found our staff, particularly Sandra in the VIP suite, to be very nice. We will make sure to pass on your compliments to her and the rest of the team.

We regret to hear that your experience in the VIP suite did not meet your expectations either. Your feedback about the quality of the food and snacks has been noted, and we will work on improving this aspect to enhance the overall guest experience.

We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.

Best regards,
Hyatt Regency Birmingham Team