Dear Megaparts,
We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity. Thank you for taking the time to share your valued feedback with us. We hope you will allow us the opportunity to speak further with you on the difficulties you faced during your visit to our property so that we can investigate and address your valued concerns in the most suitable way.
We look forward to hearing from you and earning you back as our guests.
Kind Regards