Querido invitado:

Realmente le agradecemos que tome el tiempo para enviar sus valiosos comentarios sobre su estancia con nosotros, ya que ayuda a mantener la calidad en el hotel.

Es una lástima que no hayamos excedido sus expectativas; Por favor acepte nuestras más sinceras disculpas, ya que ciertamente no refleja el compromiso y la calidad que hemos exhibido durante muchos años.

Hemos revisado los incidentes y lamentamos profundamente la situación; Nuestro personal siempre trata de dar la mejor experiencia posible a los huéspedes; Y le damos el seguimiento adecuado a todas las peticiones y necesidades durante la estancia de nuestros clientes.

Todas sus observaciones han sido enviadas a la Dirección General del complejo ya que la satisfacción de los huéspedes es nuestra prioridad y estar seguros de que estaremos constantemente luchando por la excelencia en nuestros servicios.


Atentamente,

Shamar Llewellyn
Coordinador de Reputación en línea
Grand Bahia Principe Jamaica

Dear Guest:

On behalf of all the Management and team members at the Grand Bahia Principe Jamaica we would like to thank you for taking the time to share your comments and suggestions.

We see them as opportunities of improvement to continue working towards our product, quality and services.

It is indeed a great pleasure to learn that you have enjoyed the beach, the food, the a la cartes, the staff and the room while here at our resort;

Your kind words have been shared with the team, they were happy to know they continue to create memorable experiences with our valued guests.

May I use this opportunity to thank you again for choosing Grand Bahia Principe Jamaica to be your holiday destination in the Caribbean.

We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.

Kind Regards,
Sabrina Walters
Grand Bahia Principe Jamaica

Dear Guest:

On behalf of all the Management and team members at the Grand Bahia Principe Jamaica, we really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel.

We are happy you enjoyed the pool during your stay.

We also appreciate your acknowledgment of our team members Abigail. Of course your words on the performance and attentions received from the resort staff will not go unnoticed. They will be hearing on how they have now become part of your fabulous experience.

Regarding the situations described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years. Our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers.

All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.

We are looking forward to host you again in the near future to experience our new services.


Kind Regards,
Sabrina Walters
Grand Bahia Principe Jamaica