Bom mas não susceptíveis de voltar - Club Ambiance

We thank Dee5216 for their Review and acknowledge the mixed expressions of satisfaction of various aspects of their stay and the critiques of shortcomings as well.Regretably the severe weather conditions as described,were a major deterrent to enhance the overall guests' comfort and expectations,and despite the options of alternate inside activities and entertainment offerings which normally are accepted by our guests in situations of this nature,proved very difficult to achieve the desired results.The unavoidable low occupancy during that period affected us and several other hotels islandwide due to severe weather conditions from our source markets in the United States of America which caused widescale cancellations of flights into the island.We are pleased with the positive comments about aspects of the food,the cleanliness of the resort and "to thank the staff who were awesome".We value our relationships with all our guests and appreciate the miscellaneous characteristics of their Reviews and remain steadfast in our committment to guarantee their well being by providing supreme services in a friendly relaxing environment through empowered and motivated staff and Managers.We politely invite Dee5216 to afford us another opportunity to showcase our best,by making a return visit,as their Review we feel hints at more positives than negatives and to take also the advantages of our Return Guests Loyalty Programme.