O que é uma decepção - Club Ambiance

We have perused the Review of Elaine R on her most recent stay with us at Club Ambiance Resort and gleaned that it was far from satisfactory from her previous visit and intimated no further considerations for another visit.We are saddened that her misfortuned stay has prompted her decision and profoundly apologise for her sub par vacation.It is encouraging though for us,despite the adverse situations mentioned in her Review,that Elaine R was a return guest and we are encouraged by this 'vote of thanks' that her prior visit influenced another recently.There is still an inexplicable pattern with comments about the restricted choices of menu options and each time,if such is repeated in future Reviews,we will again and again and again and again reiterate to the contrary.We have choices outside of Chicken,which is done in a variety of ways,Pork,local favourites such as Fish prepared in different formats,sometimes done to order by one of our Chefs stationed on the buffet line,Curried Mutton,Beef,Oxtail,a variety of Pasta dishes and assorted multiple Vegetable dishes,SeaFood medley dishes,Quiches,we have now also introduced Action Carving Stations to complement our Assorted Salads and Pastries and baked products for dessert.Even Ice Cream is served ocassionally after dinner.While not very,very often,we have also served Curried Shrimps and have special dinner pre-orders at an extra cost, for Lobster,when in Season.We are bewildered about Reviews suggesting a shortfall in our cuisine and menu offerings and choices even the fact that new menus have been introduced.We are happy Elaine R found breakfast o.k. and had no issues with the supply of beverages and alcohol at the Bar,a welcomed acknowledgement of same.We are concerned about the room problems described and apologise for the inconveniences,but encouraged by our staff responsiveness to these maintenance related issues in a timely manner.We are estactic and delighted regarding the accolades about the staff,that's a priceless commentary to the point where Elaine R decided not to change resorts,we express our gratitude not only for that applause,but to have remained with us for the entire duration of her stay.There is a desired hope that Elaine R when considering a future visit to Jamaica,will still keep Club Ambiance Resort in the forefront of her choices for hotel accommodation,as like her,we agree that a paid bribe to influence her to do so,is not the method.