Uma verdadeira lixeira - Club Ambiance

Our investigations have confirmed that a prior Review of similar content posted a few days ago by d0ugbewick mirrors this current Review and indicates a bizarre colloboration to continue to attempt to taint and discredit Club Ambiance Resort.The resort will not exhaust this space anymore to respond again in detail to those observations, moreso that this writer met bettytrougakos and her husband the day after their arrival.With the exception of 1 day,including their day of Departure, out of their seven day stay,constant,several and consistent dialogue with this writer and the couple were mature,encouraging,cooperative,friendly and understanding of their plight which was mainly due,they advised, to misinformation on the hotel from their source of booking.The errors,if what they said was true,no fault of the resort nor their on island SunWing Representative, given to them prior to their arrival, described the resort as having certain inclusions and amenities,which when they realized the contrary,pre-empted their expectations of their stay to a very negative tone.They were very disappointed and were uncompromising when advised by the Rep,in line with that Company's Policy, of costs for relocation,again no fault of the resort and this too no doubt added to their discontent.It is just sad that this writer's personal efforts to appease this couple,which they expressed their gratitude for so willingly and freely,now appears to have been a smokescreen proven by this Review.Checks with the overseas source indicated a different perspective of information disseminated to the couple,we leave it there.Due to TripAdvisor's strict and legal guidelines pertaining to Management responses,we are stifled not to relate other situations regarding guests which somehow influences the slant of their Reviews on us,as in this case.Again,our resolve to continue the good work started despite challenging even unfounded Reviews,remains steadfast.