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Rental in Verbier - ref 14a225, No conact with responsibles

Dear all:

I have recently rented a property in Verbier, ref 14a225 as per a tripadvisor confirmation email.

 (I have used a different email to book it which is

The property is rented from Jan 17th to Jan 27th. I am a couple fo days of traveling to Switzerland and cannot contact the responsible. I have sent 4 emails and received no replty AT ALL to arrange keys delivery.

I am with a group of kids inc kids traveling more than 18 hours.

Appreciate URGENT reply / intervention from TripAdvisor.