I certainly wouldn't recommend this restaurant to anyone! The service was extremely poor. The women who was waiting us (I think her name was Alex, she had a piercing on her lip), was really rude!! Our main course, took 45 minuets to come, where as the other people next to us (with 6 people) came in after us but got their food way before us. I think they forgot our order because when I asked her how much longer it'll be, she said "it's now ready" however when the waited a further 15 minuets before we got served. The restaurant was not even busy, and they took forever to take plates away, staff were just standing around. Our food wasn't even to a high quality, no one asked how our meal was or if we needed anything else. No offer to refill drinks, had to go to the counter, twice, for a jug of water. When ordering deserts, I politely asked if we were allowed to change the ice cream and sauce for the lava fondant and she said politely back "yes"
When our deserts came, they all come separately, we order one ice cream bowl, two cheesecakes and they were all fine! However when our 5 lava fondants came, she gave it to my friend, and just poured toffee sauce straight on. So we said nicely said that we ordered chocolate sauce instead. She then started to argue with us and told us we were wrong!! I said that we did, in fact clearly state that we wanted chocolate sauce, however she continue to argue. Then she made the comment, "you are all wrong, Well would you like to see the note pad then??" She then gave in and gave us the correct one we order, But was extremely rude when coming back to table!!! Other lava desert came and the sauce was split, had lumps and bits in. All this oil come pouring out and the chocolate cup didn't melt like it should! The taste was nice but poor quality, she then took another 25 minuets to take plates away after we'd finish. She just stood there with other staff, talking. She then took the time to stand there and stare continuously at us! When they finally brought the receipt over, it came to around £168 with a £16.98 service charge. We looked through the receipt and found that she'd charged us for 9 deserts instead of 8, (an extra lava fondant which cost just under 7£) I then said the there's an extra desert on the receipt, she argued with me again! Told me I'm wrong, I the counted for her and said "there's not 9 of us, only eight, so would you please change it" she was very snappy, rude and had ago us, even though she was wrong. When bringing receipt back after changing it, she slammed it on the table in front of me! You could hear her complaining about us to other staff. I and friends continued to be calm and polite, even after all this had happened. She then came and told us she would take two of the deserts off, for the trouble.
Me and my friends couldn't believe how she treated us, We were all in complete shock, we spent a lot of money in there. I should've asked for the manager but our main, deserts and all of her other complications took so long that we needed to go and didn't have time to stay any longer. We are the customers, and us, as customers, are paying her wage!
Overall if we had another member of staff waiting us, we would've had a more pleasurable experience and nicer meal. I'm certainly not coming back here anytime soon and wouldn't recommend it! I defiantly think this women should get recognised for poor her behaviour towards us.