So my wife and I are having our ceremonial wedding here and every attempt to contact this venue/location after they received our money has gone nowhere. They have been a ghost as far as coordination and information leading up to our most special day. Every attempt we try to reach out, they are nowhere to be found or heard from. It's a beautiful location so it's a shame we have to leave such a terrible review due to the staff/management/ownership not willing to follow up and reach out to help us achieve our dream wedding.
Wedding ring of a colleague was stolen and the hotel had the nerve of accusing her of lying. Took two days to even get them to review the security cameras, which of course did not actually cover the relevant area at the time of the theft. Lovely location and view, but the service and quality of food are not at the level the hotel pretends to be. We rented the entire place, over a dozen rooms/apartments at both the residence and the hotel that is linked to it. At the residence, there was no housekeeping and absolutely no flexibility even for a group that just brought them over 7’000 dollars. We will not go back for corporate events or privately.
Muy lindas instalaciones, las habitaciones cómodas y espaciosas. La vista, espectacular. En nuestra experiencia, el personal fue amable. Lamenté un poco el volumen de la música que programó el encargado del bar desde media mañana, no permitía descansar incluso en las habitaciones. Hay que estar muy claros que casi todo el hotel cuenta con áreas compartidas con el resto de huéspedes. Si regresaríamos, por la vista y el acceso al lago.
I believe the investment has a great potential. Well appointed accommodation with a Spectacular view of Coatepeque Lake. However, it needs better management and more client attention. Staff tried their best but need some training.
Junto con mi esposa pudimos compartir celebración familiar. La arquitectura del lugar es muy moderna y digna de disfrutar. Puedes sentir la majestuosidad del lago de Coatepeque, en su totalidad. Ideal para obtener buenas fotografías.
Você é o proprietário ou o gerente deste estabelecimento? Solicite o seu perfil gratuito para responder a avaliações, atualizar o seu perfil e muito mais.Solicitar perfil