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Marchbach 161, Niederau, Wildschonau 6314 Áustria
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Nº 16 de 26 hotéis especializados em: Niederau
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teodorho escreveu uma avaliação fev. de 2019
7 contribuições
+1
We recently returned from our yearly ski vacation in Austria. We’ve been going skiing in Austria for the past 10 Years, without exception, but this time it was the first time when it didn’t feel like Austria… As always, we planned this ski trip in great detail and based on the reviews, description and pictures from Booking.com, we eventually chose Kristall Plaza for our stay. We were sold by the presentation photos showing modern apartments with large windows, with lots of natural light and balconies of different sizes.  We decided to spoil ourselves this year and booked the cheapest available apartment at Kristall Plaza, not knowing that it will be our biggest disappointment in our 10 years of vacationing in Austria. The stunning pictures showed on Booking.com, the relative high prices of the apartments (which, by the way, for the first time did not include the price of bed sheets!!) made us believe that this place will be absolutely fantastic. We had our biggest disappointment shock when the front desk lady pointed out that our apartment does not have access from the main lobby, but it’s actually around the corner of the building, with access from outside, in front of the parking lot. Kind of like a cheap motel setting. In addition to that, we discovered that our apartment was in the basement of the building, with the windows at the level of the street. The view offered by these windows were nothing else but the wheels of the passing cars. Obviously, the apartment was nothing like the apartments depicted on the website… We went back to the front desk in disbelief, hoping that surely it must’ve been a mistake with our booking. The front desk personnel became hostile right away. They told us that if we don’t like it, we can leave and they will keep the full amount we paid for the entire week but they will return the 400 EUR security deposit… When we explained to the hosts that the pictures showed on the booking site were totally misleading, they replied abruptly that we should go an argue about that with Booking.com. We went back to our apartment in disbelief, disappointed and humiliated by the arrogance and rudeness of the hosts. We felt robbed and verbally abused. After 7 days of staying in this place we are able to give a pretty good description of the apartment. The apartment was nicely decorated, very modern and stylish, but it’s the only apartment in the building that is underground and it is in the vicinity of the ski storage area and other technical facilities. The view offered by the windows is nothing else but the wheels of the cars passing by. Because of the poor orientation and location of the apartment, during our entire stay, there was no sun reaching the apartment even though there were plenty of sunny days. The sun wouldn’t have made too much of a difference anyway, since we had to keep our blinds closed throughout our entire stay because the windows were facing a narrow sidewalk and a road. The sleeping conditions were very poor, with two single beds in the master bedroom and cheap, uncomfortable mattresses. The kids slept on the extensible – extremely uncomfortable couch in the kitchen area. We were surprised by the absence of any cleaning supplies, garbage bags, dishwasher detergent, etc. At one point I looked under the bed, searching for something that I dropped and discovered thick layers of dust under the bed. Kristall Plaza is indeed located at the base of the Niederau ski slope but I wouldn’t consider that as a big advantage since the slope is mediocre to say the least, and quite expensive for what it offers. If you are into decent skiing, you’ll have to go to the Auffach ski piste, which is a few kilometers away but it offers way more bang for the buck. I want to use this review as an opportunity to send a message to the owners of the Kristall Plaza to emphasize the importance of honest and accurate advertising and personnel hospitality in this business. I recommend them to update the advertisement of this apartment to clearly identify all the relevant differences from your typical apartments or to specifically show pictures of this particular apartment. This is the only way you will avoid customer frustrations in the future. We learned one important lesson from this experience: If Kristall Plaza advertises an apartment on Booking.com and if they don’t specifically mention “view” or “balcony”, then it’s very likely that the apartment is in the basement. In conclusion, had we known from the beginning that our apartment is in the basement of the building and had we known how these people treat their customers, we would’ve looked elsewhere. PS: The apartment does not have in-floor heating as advertised on Booking.com. You can see the heating elements under the windows in the attached pictures.
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Data da estadia: fevereiro de 2019
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Tipo de viagem: Viajou com a família
Dica de quarto: Avoid the apartment in the basement!!!
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FAIXA DE PREÇO
US$  86 - US$  458 (Com base nas tarifas médias de quartos standard)
LOCALIZAÇÃO
ÁustriaAustrian AlpsTirolWildschonauNiederau
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Perguntas frequentes sobre Kristall Plaza
Quais são as atrações conhecidas perto de Kristall Plaza?
As atrações próximas incluem Markbachjochbahn (a 0,1 km), Bummelzug Wildschönau (a 5,4 km) e Kundler Klamm (a 7,7 km).
Que opções de comidas e bebidas estão disponíveis em Kristall Plaza?
Os hóspedes podem usufruir de restaurante e bar durante a estadia.
Quais são os restaurantes perto de Kristall Plaza?
Restaurantes com ótima localização incluem Loya Stub'n Moser, Glennie's e Hexenalm Niederau.
Kristall Plaza fica perto do centro da cidade?
Sim, fica a 0,3 km de distância do centro de Niederau.
Há locais históricos perto de Kristall Plaza?
Muitos viajantes gostam de visitar Mariahilf-Kapelle am Grattenbergl (a 5,1 km) e Kath. Pfarrkirche Unsere Liebe Frau - Pfarre Kirchbichl (a 7,2 km).