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Best Western The Webbington Hotel and Spa

Webbington Road, Loxton BS26 2HU Inglaterra
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Quartos
30 de dez31 de dez
|
1 quarto, 2 adultos, 0 criança
Quarto standard
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Sobre
Localização
Limpeza
Atendimento
Custo-benefício
Serviços do estabelecimento
Piscina
Serviço de quarto
Estacionamento grátis
Internet sem fio gratuita e de alta velocidade (WiFi)
Restaurante
Bar/Lounge
Spa
Wi-fi pública
Salas de reunião
Business Center com acesso à Internet
Academia de ginástica
Serviço de lavanderia
Salão de banquetes
Instalações para conferências
Não fumantes
Piscina aquecida
Piscina interna
Café da manhã disponível
Sauna
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CATEGORIA DO HOTEL
Localização
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Como chegar lá
Aeroporto de Bristol16 km
Aeroporto de Cardiff-Gales34 km
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Avaliações e mais
1.173avaliação
361fotos
5perguntas
0dica de quarto
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Essas avaliações foram traduzidas do inglês automaticamente. Mostrar traduções automáticas?
Fomos dirigidos para o nosso quarto, que era alguma distância para cima e para baixo escadas sem ajuda oferecida. O quarto era limpo, pequeno mas bem mobiliado. As vistas do hotel são deslumbrantes. O pequeno-almoço no entanto foi extremamente pobres. que não foi recebido, ou uma
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Resposta de LatonaLeisureGroup, Guest Relations Manager do estabelecimento Best Western The Webbington Hotel and Spa
Respondida em 7 de ago de 2014
Dear CockneyCounsellor Thank you for your review. I was very pleased to read that you found our hotels location and setting beautiful, however please accept my sincere apologies for any aspects of your stay that fell below your expectations. Your feedback is greatly appreciated and I can assure you that your comments will be discussed and used to ensure we continue to provide the level of service that we pride ourselves on. We receive many positive reviews and comments regarding our breakfast service and I was somewhat disappointed to read that you did not encounter such an experience, again please accept my apologies. Your feedback will be investigated and measures taken to ensure we continue to provide a superior experience for all our guests. I was however very pleased to read that our receptionists were extremely helpful and that you thoroughly enjoyed the magnificent views out across the Somerset Levels. Should you ever return to the area please do not hesitate to contact the hotel directly as we would personally like to assist you with any future reservations and assure you of a comfortable and enjoyable stay. Kind regards Guest Relations Manager Webbington Hotel & Spa
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Eu trouxe este negócio fora do quarto da noite s por £53,00 por isso era ótimo. O quarto era pequeno, mas limpo muito antigos e precisam de algum trabalho .Nós estávamos na parte de trás do hotel e as plantas daninhas foram entrando pela janela, Na verdade todos os jardins necess
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Resposta de LatonaLeisureGroup, Guest Relations Manager do estabelecimento Best Western The Webbington Hotel and Spa
Respondida em 5 de ago de 2014
Dear mirglip Thank you for your review. I would like to apologise for not completely exceeding your expectations and assure you that your feedback is very welcome and will help us continue to enhance our hotel and provide a superior experience for all our guests. I was very pleased to read that you found our staff welcoming and friendly and that you enjoyed our library with its original features and fireplace and I do hope you enjoyed some of the Commonwealth Games on the TV that has been used for this special sporting event. Thank you for choosing the Webbington Hotel, we do hope we have the opportunity to welcome you back again soon. Kind Regards Guest Relations Manager Webbington Hotel & Spa
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Nós reservamos para uma única noite incluindo pequeno-almoço - que foram feitas as boas-vindas, check-in fácil. O Acesso à piscina e um verdadeiro bónus, boa escolha de alimentos e preços variados e um pequeno-almoço!. negativos de alegria? Sim, este pode ser um desafio para enco
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Resposta de LatonaLeisureGroup, Guest Relations Manager do estabelecimento Best Western The Webbington Hotel and Spa
Respondida em 5 de ago de 2014
Dear kisscycles Thank you for your review. I was extremely pleased to read that you enjoyed your stay with us and that you were made to feel welcome from the start and throughout. Your feedback is very much appreciated and will be used to ensure we continue to provide a superior experience for all our future guests. Thank you for choosing the Webbington Hotel, we do hope we have the opportunity to welcome you back again soon. Kindest regards Guest Relations Manager Webbington Hotel & Spa
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os problemas de Acesso para iniciar, os níveis não podíamos andar a transportar uma mala para o quarto como muitas escadas e de subir antes de chegar ao quarto
Quarto muito escuro, muito dighy & tão pequeno e claustrofóbico, cama um minúsculo 4 metros hard & extremamente desconfo
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Resposta de LatonaLeisureGroup, Guest Relations Manager do estabelecimento Best Western The Webbington Hotel and Spa
Respondida em 7 de ago de 2014
Dear julietwheresmyromeo Thank you for your review. I would like to start my response by apologising for your disappointment; however I must admit that I was very surprised to read some of your comments regarding the dedicated staff at the hotel, it is a very rare occasion that we receive anything but positive feedback regarding the customer service we provide by all members of our team. We are an equal rights employer who strive to employ the best people we can to fit the role required, and sometimes the best possible person maybe European or from even further afield. But please be rest assured all staff are trained to the highest possible standard. I can only sincerely apologise if this was not the case during your stay. Your feedback is very welcome and your comments will be discussed with the hotel management team so that we may identify and address any areas that need our attention so that we may continue to offer our own very high standards of service and accommodation. I would very much like for you to contact the hotel general manager directly so that you can discuss your comments personally and so that he may assure you of any steps that we may take to maintain and improve our standards and services. Please email the general manager on info@webbingtonhotel.eclipse.co.uk with any additional information regarding your stay and all constructive comments will be very welcome. Thank you for choosing the Webbington Hotel. Regards Guest Relations Manager Webbington Hotel & Spa
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Nice hotel, boa comida, essencial para ter um carro na minha opinião já que é bastante um pouco de viajar para as atrações nas proximidades, piscina é fantástico poderia ter ficado na piscina durante todo o dia, um pouco complicado se você usar uma cadeira de rodas, que ninguém n
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Resposta de LatonaLeisureGroup, Guest Relations Manager do estabelecimento Best Western The Webbington Hotel and Spa
Respondida em 1 de ago de 2014
Dear Sarah V Thank you for your review following your recent stay with us. I was delighted to read that you enjoyed your experience of our period property and that you took full advantage of our leisure facilities and pool, which I am sure was a welcome opportunity to cool down during this period of wonderful weather we are experiencing at the moment. Thank you for choosing the Webbington Hotel, we do hope we have the pleasure to welcome you back again soon and don’t forget to visit our website and take advantage of any current and future offers. Kindest regards Guest Relations Manager Webbington Hotel & Spa
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Anteriores
Categorias de álbum
Todas as fotosViajanteQuarto e suíteRestaurantesPiscina e praiaCentro empresarial e espaços para eventosÁreas recreativas e para família
Panoramic view from front of hotel
View from my supposed upgraded room!!
Minus 3 outside and the window won't close
A newly refurbished room??? Quality electrical work!
Anteriores
Why is there no information on whether the rooms are on-suite (all or just some) ? Judging by some of the photos, some of the rooms have a walk-in shower, others appear to be a bath with shower attachment. This information should be on the 'Amenities' tab. For someone like me who has walking/climbing steps difficulties, this is very important, since a walk-in shower is almost a necessity.
I think you need to contact the hotel for an answer to your question. Before making a booking I would discuss your room choice with the hotel as there are a great number of stairs in the place - It's lovely and quaint, but its a bit like a rabbit warren with lots of up and down.
1 voto
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Why am I allocated the room furthest from reception e.g 220 when the car park and restaurant are empty indicating to me that the hotel is not full and this 63 yr old could have been allocated a room nearer to reception where I would not have needed to carry my two heavy cases plus suit holder on two trips of some distance?
hats something to ask the reception staff while you are at the hotel I have to say that the staff were very helpful to any and all enquieries during our stay with them
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Hi We're staying here in a few weeks and would like to eat in the restaurant. Are there many vegetarian options? Thank you. Catherine
The Webbington will try and accommodate for all, don't do Vegan myself but pretty sure they do on the menu.
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Thinking of breaking a journey to Cornwall with 3 children - are there 'family rooms' and are they reasonably spacious?
Dont stay here. Miserable Reception staff.... If you want your kids awake all night with Weddings/Functions etc Or to slip and fall by the pool... Then stay here... If falls below its 3*
0 voto
There seems to be an alarming amount of comments on the dated decor of this hotel. All the generic replies from the management team completely avoid this issue. I'd just like to know if there are any plans to rectify this? - coming from a potential coustomer, looking to book a venue.
Hi GraceL12394 Thank you for your question. We do take all customer comments and feedback very seriously, as this does help to identify areas of our hotel that our customers feel could be improved, along with areas that they feel met and exceeded their expectations. Taking our guests comments into account I can confidently say that the Webbington Hotel has already invested in upgrading the function and event space and will be undergoing further refurbishment and improvements over the coming months that will certainly enhance the overall experience and complement the management and staffs dedicated commitment for superior customer service. Should you require any additional information please do not hesitate to contact the hotel directly via the new website. I do hope we have the pleasure to welcome you to our hotel in the future. Kind regards Guest Relations Manager Latona Leisure Group
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AnterioresPróximas
11
FAIXA DE PREÇO
US$ 55 - US$ 113 (Com base nas tarifas médias de quartos standard)
TAMBÉM CONHECIDO COMO
best western webbington hotel axbridgeloxton best westernbest western loxton
LOCALIZAÇÃO
Reino UnidoInglaterraLoxton
NÚMERO DE QUARTOS
58
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