We stayed at a wonderful property The Lemontree. When we arrived the lights and heating where on, music was playing and wine was the tablet and local mineral water was in the fridge. It was a great welcome. We received an email with details as well as a text and then a reminder email on the day of departure to “ not forget our phone charger “ so many phone chargers I’ve left behind before ! - A great experience highly recommended
I have used this agency on 2 occasions. Communication was simple and easy. Any questions were answered professionally and in a timely manner. Their properties are of a high standard and this reflects in the service you receive from them
Dayburn property management are very poor at managing their properties. Service is poor and they are very unhelpful. Information provided was inaccurate. Would definitely not use their services again. Otherwise property was outstanding.
Made a simple booking of a cottage with this business - Daylesford Country Retreats under their listing of Rosemary Cottage and Spa on AIRBNB. Paid full fee upon booking. Received 12 emails in reply thanking me for booking 12 different properties! I immediately sent a text message as I didn’t want to be charged for booking 12 properties. Reply received that business was new and still sorting out things. Told this would not happen again. 7 days prior to stay I received 48, yes 48 separate emails telling me the check in details for 48 different properties!!! 48 key codes given out! I tried ringing but I could not hear the person on the phone. I sent a text message saying that I thought this was not good enough and the response by the thin skinned “business owner” was to cancel my booking!!! Also noted on the AIRBNB messages that came through the “business owner” stated “BOOK DIRECTLY WITH US NEXT TIME” clearly wanting to avoid paying his fee to AIRBNB!! What an absolutely disgraceful business. Do not risk it!!…
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