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Viajante (27)
Quarto e suíte (3)
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Quartos
23 de dez24 de dez
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1 quarto, 2 adultos, 0 criança
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Aeroporto de Ronaldsway83 km
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159avaliações
37fotos
1perguntas
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Essas avaliações foram traduzidas do inglês automaticamente. Mostrar traduções automáticas?
Depois encomendar a nossa comida em trinta e seis finalmente, tivemos a nossa refeição em oito trinta, isso foi depois pedir duas vezes onde está a nossa comida? concedida havia doze de nós, mas um serviço extremamente fragmentado e quando desafiado a equipe sobre a espera me foi
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Resposta de David W, Manager do estabelecimento The White Mare
Respondida em 11 de ago de 2014
ericsimmet18holes, Thanks for your review, your only review about your recent stay with us. As you will be aware I was the Manager that you spoke to in the morning of your check out, when you snuck away from the rest of your golfing group to quietly discuss the matter with me. You certainly did express that you weren't happy but you wanted a full refund, even though you said the food was very good and you ate it all. The one thing I did say to you, when you said you wouldn't be coming back here and would tell the world was that I asked you to be honest and make sure you put the whole situation down, not just your side. Well I will now tell the truth about the whole situation. As you are aware your golfing group of 12 were booked in to stay with us for two nights. The first night you all pre ordered your food and were served at your requested time. The next morning at breakfast 5 men ordered their meal for the evening and then later in the day a couple more ordered, then at 6.30pm you and another man ordered. The next couple came in and they also ordered and were asked, are you all eating together to which he replied, yes we are. As everyone was booked in to eat at 8pm. You sat near the bar, were playing pool and talking and not once did you ask where your food was or discuss this with the waitress who had served you drinks. Just after 7.30pm you asked where your food was and were told it will be coming at the time organised. At 8pm entrees were served to those that ordered them, this again was something that angered you because you said you didn't order an entrée so why should you have to wait while they had it. Again I informed you that was how food was served to the customers unless specifically asked that the mains come out with the entrée's but you agreed you didn't ask that. The mains were brought out once the plates were cleared away and then the mains were served. In the morning, I did offer an apology and I also said that you could have said when ordering your meal that you wanted it straight away and you weren't eating with the rest of the group. I also said at 7pm when your meal didn't come out, you could have asked the waitress how long it would be and if you could get yours only. Again you didn't do this. I asked you if the food was ok and you said yes very nice, You ate it all because you were hungry. After discussing with the group leader who booked the trip and the fact that we heavily reduced your room rate it was decided that we wouldn't be reducing your costs. I had 3 other men from your group come and apologise to me about the way you reacted and that everything was spot on. It is unfortunate that you felt the need to write this review and you are very unhappy with our service but as a manager I feel it necessary to put the true facts down. I encourage people to come and see me if they have a problem and we will do everything in our power to make a stay or a meal the best experience it can be for the customer. I also encourage them to tell us when good or bad service has been used so we can sort any issues out immediately.
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eu e meu parceiro catalãs iam para uma refeição nos disseram que era suposto ser bom muito decepcionado a refeição foi muito básico menu foi muito pobre em alimentos vieram que esqueceram de obter metade do que tinha salsicha Cumberland im da Cumbria a carne foi salsicha Cumberla
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Resposta de David W, Manager do estabelecimento The White Mare
Respondida em 11 de ago de 2014
Hi Gary, Since your last visit to the White Mare I have now taken over as the Manager and we have a top class Head Chef who has a very good reputation. All our food is freshly cooked and I'm sure you will like our Cumberland Sausage. I would hope that you will give us another try and let us know what you think.
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Chamado para o almoço no caminho de volta de uma caminhada em Whitehaven. O Rodízio de domingo foi excepcional. caseira, roasties frescos, vegs e Yorkshire Puds e puré. Muito bom preço e a equipe são um crédito para o estabelecimento. Pena que só tinha carne à esquerda - mas não
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Serviço excelente, grande valor e um bem-vindo realmente acolhedor aguardava no White Mare durante nossa visita recente. Temos se hospedaram há um par de vezes antes e não tive queixas mas a diferença desta vez foi bastante marcado. Claire e Julieta foram simpáticos e confortávei
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Resposta de Zach H, Business Partner do estabelecimento The White Mare
Respondida em 8 de abr de 2014
Thanks for the review Clare - It means a lot when people can see the changes we have made. Claire and Ju put in so many hours and reviews like yours show it is making a difference.
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Este é um dos mais amigáveis e hotéis que eu já fiquei, durante anos.
Nós viemos para West Cumbria para um longo fim-de-semana e ficamos em uma pequena jóia. Ficamos lá no ano passado e foi bom (daí o retorno) mas agora há novos proprietários e fizeram o lugar ainda mais acolhedo
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Resposta de Zach H, Business Partner do estabelecimento The White Mare
Respondida em 8 de abr de 2014
Thanks Mike for your review, its great to have feedback that shows we are heading in the right direction.
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Anteriores
Categorias de álbum
Todas as fotosViajanteQuarto e suíte
We have stayed at the White Mare in Beckermet before but it has changed management multiple times since then. Does anyone have current experience with their accommodations?
comfortable rooms but no customer service. you're not made to feel welcome
-1 votos
AnterioresPróximas
11
FAIXA DE PREÇO
US$ 125 - US$ 136 (Com base nas tarifas médias de quartos standard)
LOCALIZAÇÃO
Reino UnidoInglaterraBeckermet
NÚMERO DE QUARTOS
8
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