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White Barn Inn

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Quartos
23 de dez24 de dez
|
1 quarto, 2 adultos, 0 criança
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84Bom para pedestres
Nota: 84 de 100
68restaurantesem um raio de 0,5 km
41atraçõesem um raio de 0,5 km
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358avaliações
394fotos
4perguntas
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A localização deste hotel não poderia ser melhor - orientado para a praia e para a cidade de Kennebunkport que são incríveis. O hotel em si é caro e parece estar a desfrutar dos Relais Chateau e status, mas tendo ficado em 2 outros R & C propriedades neste verão, este não se comp
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Resposta de WBIInnkeeper, General Manager do estabelecimento White Barn Inn
Respondida em 25 de jul de 2014
Dear Nicole S, We are most grateful for your kind comments about our location. We are, however, very sorry that you did not enjoy the White Barn Inn and that we failed to me your expectations. The hotel offers a number of different room decors and configurations; and I would encourage you, please, to contact me in future so that I may assist with helping you find the most modern and contemporary accommodation. Our continental breakfast offers a wide variety of freshly baked pastries and breads, freshly cut fruit, homemade granola, homemade yogurt, berries, and cold cuts. We would welcome your comments on which items we can add that you missed. It would mean a great deal to us if you would give us a chance to regain your trust in order for us to welcome you back to our Inn for a more enjoyable and pleasantly memorable guest experience. Kind regards, Corinne Finn-Heyl
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Reservamos este hotel como parte de uma viagem para comemorar meu aniversário ( um momentus!) e foi o único que fiquei decepcionado. Nós certamente recebido hospitalidade real americano de outros, mas aqui nos foi dado o Quarto 9, que deve (pelo menos espero) a menor e mais mal-e
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Resposta de WBIInnkeeper, General Manager do estabelecimento White Barn Inn
Respondida em 26 de jul de 2014
Dear Lesley Dick, Thank you very much for sharing your honest observations about your visit with us in a Traditional Room at The White Barn Inn, followed by a complimentary upgrade to one of the Inn's Junior Suites. While it is customary and standard operating procedure to offer an upgrade for an additional fee, the $100.00 upgrade fee alluded to in your Trip Advisor review was considerably less than the going rate for a White Barn Inn Junior Suite. When we realized you were unconditionally displeased with the option of upgrading for an additional $100.00, we provided you the Junior Suite as a complimentary upgrade. We are, nonetheless, grateful and proud that our hospitality team stood out in your memory as being "extremely friendly and efficient." It goes without saying we take quite seriously a review whose headline is "very disappointed," and we consistently evaluate how we can improve the overall guest experience so that discerning Relais & Chateaux guests like yourselves will feel they have received full value for their dollar. One of the Five Cs that distinguish Relais & Chateaux hospitality is "Calm," and while we apologize that a senior management individual did not seek you out to discuss your concerns, we believe that guests at White Barn Inn stay with us to enjoy a calm, serene, and restful atmosphere. Trusting, in good faith, that we had succeeded in correcting the guest room issue by the complimentary upgrade to a Junior Suite, we did not want to intrude upon your remaining leisure time by re-visiting an issue that we hoped had been successfully remedied. Needless to say, we shall necessarily re-think that philosophy, based upon your having felt ignored by us. Actually, it was quite to the contrary. Because we respected your privacy, we did not want to trespass further upon your time about a situation that had been stressful to you. I can assure you that your concern was shared immediately by my team. Please be assured we shall take into serious consideration, as well, the variety of building shortcomings you cite. Despite your current perspective, we do look forward to your possibly choosing to return to The White Barn Inn & Spa to enjoy a visit that will indeed merit a much more positive and pleasurable guest experience. Kind regards, Corinne Finn-Heyl
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Como você definir perfeição? O White Barn Inn em Kennebunk pode ser! desde o momento em que eu liguei e falei com Katie para fazer a minha reserva até a hora em que retirou-se o parque de estacionamento após uma estadia de duas noites - tudo foi tão bem feito. Em primeiro lugar,
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Tivemos uma estadia verdadeiramente espantosa. O estabelecimento de alto padrão em todos os sentidos com uma cama e pequeno-almoço. A localização foi perfeita, perto de tudo, mas não directamente onde as multidões são. Os funcionários foram todos simpáticos e prestativos.
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Nós recentemente nos hospedamos no White Barn Inn como parte da viagem a Nova Inglaterra para comemorar nossos maridos aniversários 60th September. Reservamos os nossos quartos 7 mos. com antecedência e nos disseram que tinha os mesmos quartos no piso 3o. Porque estávamos viajand
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Resposta de WBIInnkeeper, General Manager do estabelecimento White Barn Inn
Respondida em 25 de jul de 2014
Dear Patty B, As we discussed during your stay and after your departure your satisfaction is very important to us and if we fall short in our service we make every effort to regain your trust. We still value your concerns, however we are under the impression that we had explained and addressed every issue with you. We truly apologize that you felt that you have not received our full attention in these matters. The White Barn Inn main inn building is the historic part of our Inn, which is the reason that not all rooms have the same layout. Every room has its own charm and we categorize the rooms by its amenities. In your case you booked two superior queen rooms, both of which feature a queen size bed, flat screen TV, walk in rain shower and a free standing soaking tub. These amenities where confirmed with you upon booking, and were provided during your stay in both accommodations. I regret that we where not able to upgrade you to one of our larger accommodations since we where fully committed. I would like to encourage you to contact me directly so that I may assist with finding a accommodations which will meet your expectations. In regards to your dining experience, we always encourage our customers to book their dinning reservations at their earliest convenience, as the restaurant tends to book up quickly, and certain table times are more popular than others. However last minute cancellations can occur at any time, which we feel might have been the cause of a more preferable time being available once your spouse looked online. We strive in every way to assure you have the dining time and experience in the restaurant that we are renowned for, however things can change quiet quickly. Lastly, we are very open that our rates fluctuate for many reasons, such as the different Maine seasons. Our reservation team is trained to clearly quote each room night's rate, and the average rate to all of our customers for your convenience. This assures that there is the upmost clarity when it comes to charges occurred throughout the stay. Please be assured that your comments have been shared with the team, and that we feel we have addressed them thouroughly during your stay with us, and in the time since. We value our guests and their feed back immensely Kind regards, Corinne Finn-Heyl
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Todas as fotosViajanteQuarto e suíteRestaurantesPiscina e praiaCentro empresarial e espaços para eventos
Foto profissional encomendada exclusivamente pelo TripAdvisorWhite Barn Inn
The Queen Deluxe at The White Barn Inn & Spa
Foto profissional encomendada exclusivamente pelo TripAdvisorWhite Barn Inn
The Queen Deluxe at The White Barn Inn & Spa
Foto profissional encomendada exclusivamente pelo TripAdvisorWhite Barn Inn
The Junior Suite at The White Barn Inn & Spa
Foto profissional encomendada exclusivamente pelo TripAdvisorWhite Barn Inn
The Junior Suite at The White Barn Inn & Spa
Garden Room
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My first time to a place so elegant. I am a single mom on a special getaway before school starts again. What kind, who and how much tipping does one do at a place like this. I don't want to be embarrassed.
It's a lovely place to stay. If eating in the restaurant then 20% tip on the total bill for servers. This goes for any meal in restaurant. Service is always outstanding. If you are out at pool area and eat or drink same 20% There is a young man that meets you when you arrive in car and takes your bags- $5.00 Arriving and then again when departing. If you have just cocktails in the living room with fireplace or in the bar, again 20% on tab total Don't forget your housekeeper, just leave $5.00 per day in the bathroom counter with a little note saying thank you. There is usually a pad of paper in room you can use for this. The reason I suggest the note is that I've had some housekeepers in hotels not take the money. I'm sure it's because they weren't positive it was for them. Obviously note then not necessary every day forward as long as left in same place. Hope this helps. Reach out again if need be.
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Did they at least comp your room for all of your troubles?
Is it pet friendly?
Hi! Sorry, we cannot accommodate pets at the hotel. Our sister property The Vanderbilt Grace in Newport, RI is pet friendly though!
0 voto
My wife and I have stayed at a number of Relais & Chateaux over the years and always came away impressed. Naturally, when we started planning our visit to New England we looked at Relais & Chateaux properties first and the White Barn Inn looked like it might fit the bill. However, after reading the surprisingly large number of negative comments from my fellow Trip Advisor members, I don't think we'll be staying at the White Barn. I've never seen so many negative comments about a Relais & Chateaux property before. Too bad. I hope the management at White Barn is able to pull it together and that the people at R&C reappraise the hotel.
Dear Bucolic Buffalo, Your thoughts and feedback about our online presence are paramount to us, and we thank you for your time and consideration. It seems that you have spectacular taste as you are thoroughly experienced in the nuances and character that Relais and Chateaux properties have to offer. It is because you seem so well versed in the unique character required to be a Relais and Chateaux property that we are surprised that you would be dismissive of what we are able to offer our guests. Without seeing for yourself the beauty of Kennebunk, the history of our property, and the accommodating and attentive staff we boast, it would be difficult to see why Relais and Chateaux continues to welcome us into their collection of world renowned properties. We do hope that you will visit the area and join us for a lovely dining experience, or a relaxing evening, so you may evaluate your experience for yourself, without the influence of online reviews. Warm Regards, Corinne Finn-Heyl Innkeeper
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AnterioresPróximas
11
FAIXA DE PREÇO
US$ 280 - US$ 504 (Com base nas tarifas médias de quartos standard)
TAMBÉM CONHECIDO COMO
white barn hotel kennebunkmaine white barn innthe white barn inn kennebunkport mewhite barn inn
LOCALIZAÇÃO
Estados UnidosMaineKennebunksKennebunk
NÚMERO DE QUARTOS
27
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