Dear Jereme L, Thank you for reaching out. We are super excited for your arrival. As for private transfers, we do have a tour operator on property, Tropical Tours. Highly recommended. Should you require further details for arrangements, please feel free to reach out to us via private message, and we will be more than happy to assist.

I was given a tour of the overwater bungalows when I was there (March 2025) and can confirm that they all include a butler (concierge level) service.

*We definitely tipped our private driver from the airport as it is 1-1 1/2 hours away, depending on traffic * we tipped the butlers at the end of the week * Other than that, they never expect anything but are very thankful if you do. We did not feel at all pressured to tip. You do not see money exchanging hands often. As a whole, I think only for exceptional service or at the end of the week if you had, for example, a specific waiter or waitress from the bar that really took care of you well on the beach.