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Earl's Regent Hotel

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Quartos
30 de dez31 de dez
|
1 quarto, 2 adultos, 0 criança
Quarto standard
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Sobre
Localização
Limpeza
Atendimento
Custo-benefício
Travellers' Choice Vencedor de 2018
Serviços do estabelecimento
Internet sem fio gratuita e de alta velocidade (WiFi)
Piscina
Restaurante
Bar/Lounge
Spa
Academia de ginástica
Serviço de lavanderia
Serviço de quarto
Estacionamento grátis
Lavagem a seco
Salas de reunião
Concierge
Salão de banquetes
Equipe multilíngue
Instalações para conferências
Piscina externa
Wi-fi pública
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TIPO DE HOTEL
Vista para o parque
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CATEGORIA DO HOTEL
Avaliações e mais
1.049avaliação
1.090foto
16perguntas
0dica de quarto
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Ficamos 2 noites neste hotel e ficamos felizes de não serem mais. Começou logo mal pois queríamos ir visitar o templo em kandy e colocamos as coisas de valor dentro do cofre, mas este abria sozinho. Contactei a recepção e enviaram alguém para tratar desta situação uma hora depois
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Resposta de Leila A, Manager do estabelecimento Earl's Regent Hotel
Respondida em 30 de out de 2018
Dear Valued Guest, Please accept our regrets for any inconveniences and dissatisfaction you experienced during your stay and rest assured your feedback has been taken constructively in order to improve on our offerings. We apologize for the inconvenience cause with the safe box due to a technical error and we could not rectify it immediately. However, we would like to let you know that the matter was looked in to and the engineering team already replaced it with a new safe. The regret to read about the disturbance caused by the constructions that was going on at the time of your stay. We are surprised to read that you did not find any fresh drinks at the breakfast as we daily serve King Coconut and a Fresh Juice apart from Orange Cordial drinks. Due to shortage of “Fanta” in the market we are serving “Mirinda”. However, as per the practice, prior to serving the soft drink the waiter has showed the bottle and opened it in front of you. We wish we were informed immediately of your condition either to the Front Desk or the Duty Manager on same day. We have not received such a complain before and truly regret for the discomfort you experienced. We could not trace any records of calls made to you post check out and would like to kindly request for further details sent to leila@aitkenspence.lk , that will assist us with our investigation. We truly apologize for the inconvenience and hope that this will not deter you from visiting us again. Yours Sincerely, Asanka Sanjeewa, Resident Manager, Earl’s Regent, Kandy.
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Um belo hotel, no alto da montanha, atendimento simpático e profissional. Belos quartos, bem grandes, cama grande e macia, o problema foi que ao entrar no quarto, por ele ficar grudado na montanha ele estava com cheiro de mofo. Abrimos a janela e ligamos o ar condicionado no máxi
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Chegamos em Kandy muito ansioso para a nossa estadia, depois de alguns grandes dias em Sigiriya. Esta positividade diminuiu quando o hotel não conseguiu encontrar a nossa reserva, o que levou algum tempo a localizar. Tínhamos reservado um "quarto deluxe com vista para a montanha,
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Resposta de Leila A, Manager do estabelecimento Earl's Regent Hotel
Respondida em 2 de set de 2018
Dear Valued Guest, Thank you for the time taken to share your feedback with us. We apologize for the inconvenience caused during the room allocation. We will take necessary measures to ensure that the correct room type is allocated for guests in the future. We will conduct training to enhance the supervisors’ customer service standard as we attempt to enhance the guest satisfaction with each and every stay. We apologize and hope this experience will not stop you from visiting us again in the future. Yours Sincerely, Asanka Sanjeewa, Resident Manager, Earl’s Regent, Kandy.
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Ficar aqui duas noites em Kandy
Very nice hotel great amenities boa piscina bons quartos
Restaurante de primeira classe com uma grande variedade no menu
Não muito longe do centro da cidade, uma posição elevada
Ficaria aqui novamente
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Resposta de Leila A, Manager do estabelecimento Earl's Regent Hotel
Respondida em 23 de ago de 2018
Dear Valued Guest, Thank you for the positive endorsement shared following your visit to Earl's Regent. We are pleased to read that you had enjoyed many aspects of our hotel during your stay and we look forward to welcoming you back for another memorable experience. Yours Sincerely, Asanka Sanjeewa, Resident Manager, Earl’s Regent, Kandy.
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Chegamos tarde, então não conseguimos realmente aproveitar este hotel, a não ser um jantar tardio no restaurante, então um café da manhã na manhã seguinte. A comida era boa eo nosso quarto era bom e grande, mas faltavam os toques finais no banheiro (ou seja, vazamento de chuveiro
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Resposta de Leila A, Manager do estabelecimento Earl's Regent Hotel
Respondida em 2 de set de 2018
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your short stay with us and will definitely look in to the finishing touches in all bathrooms in the new wing. Unfortunately we only have two lifts, each for both new and old wing room blocks. We apologize for the inconvenience caused by this. We look forward to having you back in our hotel, hopefully for a longer stay, and offer you another enjoyable stay. Yours Sincerely, Asanka Sanjeewa, Resident Manager, Earl’s Regent, Kandy.
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Anteriores
Categorias de álbum
Todas as fotosViajanteQuarto e suíteRestaurantesPiscina e praiaCentro empresarial e espaços para eventos
Foto profissional encomendada exclusivamente pelo TripAdvisorEarl's Regent Hotel
The Super Deluxe at the Earl's Regent Hotel
Foto profissional encomendada exclusivamente pelo TripAdvisorEarl's Regent Hotel
The Standard at the Earl's Regent Hotel
Foto fornecida pela gerência Earl's Regent Hotel
Deluxe Room View
Bed
Anteriores
Do this hotel have driver's accomodations for free as we will reach hotel by hired Vehicle.
Yes , it has a free accommodation but it is little far away from the hotel but manageable
1 voto
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Hello Good Morning I come in your Hotel in November with my family and friends. We stay 2 nights in your Hotel. we want jain food available So we want to know you have pure vegetarian food available in your Hotel. Or near any Indian restaurant .And we also want jain food. So please give me advice.
I advice you to have food either lunch or dinner outside good restaurant, hotel food not to much multi sources & little pet expensive.
0 voto
Rooms available?
I don't think they were at capacity when I stayed. It's high-end and contrary to my post this hotel does provide in-room tea & coffee! it's just tucked away
0 voto
Is there still construction going on? How bad is the noise?
Not too bad,depends from where is your room
1 voto
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Hows the food here guys? In terms of quality and variety? is it worth the price?
It's a multi cuisine restaurant. Buffet is good enough. Bit pricey though.
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Anteriores
AnterioresPróximas
11
FAIXA DE PREÇO
US$ 42 - US$ 257 (Com base nas tarifas médias de quartos standard)
LOCALIZAÇÃO
Sri LankaProvíncia centralKandy DistrictKandy
NÚMERO DE QUARTOS
60
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