GOMA SERENA HOTEL: 43 fotos, comparação de preços e avaliações

First of all, the hotel is located in a perfect place next downtown and a safe secure neighbourhood. A very nice hotel, very relaxing environment, with a great pool and nice bar that makes for a nice relaxing evening spot. Very spacious and comfortable rooms with a nice view to lake kivu. The food is also nice and with many variety. Very nice and helpful staff as well. good and full internet connexion everywhere in the hotel.

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Data da estadia: janeiro de 2021

Quartos

Atendimento

Qualidade do sono

1 voto útil

Útil

Resposta de Lameck Kimaru, Owner do estabelecimento Goma Serena Hotel

Respondida em 2 de mar. de 2021

Dear Elie, Thank you for taking your time to give us such a lovely review. It is always my pleasure and that of the entire team at Goma Serena Hotel to make your stay with us memorable. Thank you again for choosing Serena as your home away from home and look forward to hosting you again in the near future. Sincerely, James Nzavwala General Manager.

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Phiny Ndegwa escreveu uma avaliação fev. de 2021

Karen, Quênia4 contribuições3 votos úteis

Highly commendable

I stayed at Goma Serena Hotel in January during a solo trip to discover what such untouched destination has to offer. The location of the hotel was perfect giving me a view of the beautiful Lake Kivu from my room. The room was spacious, clean and meticulous especially during this time when the world is going through a pandemic. I felt safe and well taken care of. The food was exceptional as well, I dined at the Rumoka Restaurant and the standard is synonymous with all other Serena Hotel's restaurants I have been. The team helped organize an excursion to Mt.Nyiragongo and its an experience I live to remember everyday of my life.

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Data da estadia: janeiro de 2021

Quartos

Limpeza

Atendimento

Dica de quarto: All rooms have a view of Lake Kivu so it's a great option for anyone looking to stay in Goma.

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Útil

Resposta de Lameck Kimaru, Owner do estabelecimento Goma Serena Hotel

Respondida em 2 de mar. de 2021

Dear Wanja, We at the Goma Serena Hotel are delighted in reading your wonderful review and comments about your recent stay at our property. Thank you very much for having chosen to stay with us and for sharing your amazing experience with the travel community. We are thrilled to hear that you enjoyed every aspect of your stay and promise to continue offering the very best of the Serena hospitality and service. Thank you once again and we look forward to welcoming you back soon. Sincerely, James Nzavwala, General Manager

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Roaming Wanderer escreveu uma avaliação fev. de 2021

Estados Unidos3 contribuições

Hidden Gem in Goma, DRC

I checked into the hotel on the recommendation of a taxi driver at the Goma International airport. The driver, an old friend seemed excited about the place and he chatted about new hotel as we drove through town. I did get to understand the reason. Right from the gate, the polite guards take your temperature with a smile, at the main entrance, they have an another temperature point that is automated. They take you temperatures again, disinfect your luggage and you have to disinfect you hands too. Quite an efficient process. Walk in to a spacious lobby and at the reception, we were welcomed and on hearing we had no booking, they quickly did one and within 3 minutes, I was checked in and taken to my room. The staff move with some kind of military precision. my room. Talk of paradise...nice, clean rooms with coffee making facilities on complimentary basis. The rooms all seem to face the lake and from my room, I enjoyed amazing views of the lake. The breakfast was another story..well spread buffet , good choices of fresh juices and plenty of salads and hot stuff. Much as I stayed for only one day, I did enjoy my stay. I have visited Goma for over 7 years and this was the first time that I did not want to leave.…

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Data da estadia: dezembro de 2020

Localização

Atendimento

Qualidade do sono

Tipo de viagem: Viajou a trabalho

Dica de quarto: Ask for a lake facing room - the ones that offer a view of the sunrise

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Útil

Resposta de James Nzavwala, General Manager do estabelecimento Goma Serena Hotel

Respondida em 2 de mar. de 2021

Dear Clever-eyes, Thank you very much for choosing Goma Serena Hotel during your recent trip in Goma and for taking the time to write such a glowing review of our property and exceptional service! Our vision as a brand is to continuously strive to meet all our guests needs while exceeding their expectations and we are delighted to hear that we are keeping true to our commitment. Thank you very much once again for sharing this amazing review and we look forward to welcoming you back in the very near future. Sincerely, James Nzavwala, General Manager.

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Wanja R escreveu uma avaliação dez. de 2020

Karen, Quênia3 contribuições

Undiscovered Gem in Central Africa

We spent two weeks Goma Serena.The staff at the hotel were kind and helpful.One Mr Bosco, at the restaurant was always helpful in picking out the best on the menu ..I would like to mention the dessert each day was a delight. To Mr James and Mr Geoffrey, thank you for making our stay comfortable and memorable.

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Data da estadia: novembro de 2020

Limpeza

Atendimento

Qualidade do sono

Tipo de viagem: Viajou a trabalho

Dica de quarto: Take rooms with a view of the lake.The rooms are very spacious and large.

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Resposta de Gilbert Toroitich, Owner do estabelecimento Goma Serena Hotel

Respondida em 2 de fev. de 2021

Dear Wanja, We are delighted that you enjoyed your stay with us and your kind review is appreciated by all the staff. We all look forward to welcoming you back in the not so far future. Sincerely, James Nzavwala, General Manager

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AirserviceItalia escreveu uma avaliação out. de 2020

Goma, República Democrática do Congo1 contribuição

Bad restaurant

Really bad service on restaurant, waiting 1:45h to have the food on the table (only 3 other customer tables) after 45 minutes waiter advise us that two orders are not available, we were 5 friends but dishes arrived only for 4 , the last one waited 20 minutes more . I ordered a “fillet au poivre “ but arrived a burnt fillet without any sauce, French fries arrived 15 minutes later after our request . A friend of mine order another sprite bottle , requested 5 times but didn’t arrive. This is very strange because the hotel is really beautiful, clean , all workers kindly and friendly , the breakfast good and service too .

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Data da estadia: outubro de 2020Tipo de viagem: Viajou a trabalho

Útil

Resposta de Janet Maina, Owner do estabelecimento Goma Serena Hotel

Respondida em 29 de out. de 2020

Dear Andrea, We thank you and your friends for having chosen to dine in our Rumoka Restaurant. We definitely failed to live up to the expectation in both service and attention to details in the orders. We took your comment as an eye opener and we have embarked on further training and more closer supervision of the team to ensure no other guest has similar experience. We value your business and you your feedback. Please accept our most sincere apologies for the inconvenience and bad experience caused. We are most favoured to be of service to you and we hope you will give us a chance to replace the negative impression with a positive one next time you are in Goma. You may reach me on Goma@serenahotels.com or contact me on +243999399330. Sincerely, James Nzavwala General Manager.

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LOCALIZAÇÃO

República Democrática do CongoNorth Kivu ProvinceGoma

NÚMERO DE QUARTOS

109

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Perguntas frequentes sobre Goma Serena Hotel

Quais são algumas das comodidades oferecidas por Goma Serena Hotel?

Wi-fi gratuito, piscina e restaurante são algumas das comodidades preferidas.

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Os quartos de Goma Serena Hotel oferecem que comodidades?

As principais comodidades nos quartos incluem quitinete, escrivaninha e vista para ponto turístico.

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Que opções de comidas e bebidas estão disponíveis em Goma Serena Hotel?

Os hóspedes podem usufruir de restaurante e bar durante a estadia.

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