First of all, the hotel is located in a perfect place next downtown and a safe secure neighbourhood. A very nice hotel, very relaxing environment, with a great pool and nice bar that makes for a nice relaxing evening spot. Very spacious and comfortable rooms with a nice view to lake kivu. The food is also nice and with many variety. Very nice and helpful staff as well. good and full internet connexion everywhere in the hotel.
I stayed at Goma Serena Hotel in January during a solo trip to discover what such untouched destination has to offer. The location of the hotel was perfect giving me a view of the beautiful Lake Kivu from my room. The room was spacious, clean and meticulous especially during this time when the world is going through a pandemic. I felt safe and well taken care of. The food was exceptional as well, I dined at the Rumoka Restaurant and the standard is synonymous with all other Serena Hotel's restaurants I have been. The team helped organize an excursion to Mt.Nyiragongo and its an experience I live to remember everyday of my life.
I checked into the hotel on the recommendation of a taxi driver at the Goma International airport. The driver, an old friend seemed excited about the place and he chatted about new hotel as we drove through town. I did get to understand the reason. Right from the gate, the polite guards take your temperature with a smile, at the main entrance, they have an another temperature point that is automated. They take you temperatures again, disinfect your luggage and you have to disinfect you hands too. Quite an efficient process. Walk in to a spacious lobby and at the reception, we were welcomed and on hearing we had no booking, they quickly did one and within 3 minutes, I was checked in and taken to my room. The staff move with some kind of military precision. my room. Talk of paradise...nice, clean rooms with coffee making facilities on complimentary basis. The rooms all seem to face the lake and from my room, I enjoyed amazing views of the lake. The breakfast was another story..well spread buffet , good choices of fresh juices and plenty of salads and hot stuff. Much as I stayed for only one day, I did enjoy my stay. I have visited Goma for over 7 years and this was the first time that I did not want to leave.…
We spent two weeks Goma Serena.The staff at the hotel were kind and helpful.One Mr Bosco, at the restaurant was always helpful in picking out the best on the menu ..I would like to mention the dessert each day was a delight. To Mr James and Mr Geoffrey, thank you for making our stay comfortable and memorable.
Really bad service on restaurant, waiting 1:45h to have the food on the table (only 3 other customer tables) after 45 minutes waiter advise us that two orders are not available, we were 5 friends but dishes arrived only for 4 , the last one waited 20 minutes more . I ordered a “fillet au poivre “ but arrived a burnt fillet without any sauce, French fries arrived 15 minutes later after our request . A friend of mine order another sprite bottle , requested 5 times but didn’t arrive. This is very strange because the hotel is really beautiful, clean , all workers kindly and friendly , the breakfast good and service too .
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