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Novotel Queenstown Lakeside

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Quartos
30 de dez31 de dez
|
1 quarto, 2 adultos, 0 criança
Quarto standard
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Sobre
Localização
Limpeza
Atendimento
Custo-benefício
Certificado de Excelência
EcoLíderes Nível prata
Serviços do estabelecimento
Restaurante
Serviço de quarto
Internet sem fio gratuita e de alta velocidade (WiFi)
Acesso para cadeirante
Bar/Lounge
Internet paga
Recreação (atividades para a família)
Wi-fi pública
Lavagem a seco
Salas de reunião
Business Center com acesso à Internet
Academia de ginástica
Serviço de lavanderia
Concierge
Salão de banquetes
Equipe multilíngue
Lavanderia self-service
Instalações para conferências
Serviço de babá
Não fumantes
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Minibar
Detalhes úteis
TIPO DE HOTEL
Sustentável
Vista para o parque
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Avaliações e mais
3.482avaliações
925fotos
47perguntas
6dicas de quarto
Pontuação dos viajantes
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A lavanderia estragou a minha camisa. Ficou com a estragada e só vao me reembolsar depois de eu comprar uma nova. O hotel não se responsabiliza, pede para eu falar diretamente com a lavanderia...Fiquem em outro hotel !!
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Resposta de GMNovotelQT, General Manager do estabelecimento Novotel Queenstown Lakeside
Respondida em 3 de abr de 2018
Dear Raulbeer Thanks for your comments and apologies that you had an issue with our external laundry provider - my understanding is that the shirt was shrunk and that we asked the laundry to have a look at it. They tried to remedy the situation but when it was clear this would not be possible they offered to replace the shirt and buy you a new one as a replacement. It is also my understanding that you were not sure exactly of the value so it was decided that the best approach would be for you to buy a replacement of the same shirt and then send us the receipt so that we could refund the exact cost with the intention being that you would not be inconvenienced or out of pocket in any way. If this was not the case then I would invite you to make contact with me and I will ensure that you are reimbursed in full for this issue. My email address is jim.moore@accor.com We apologise that this may not have been clear but the Hotel was accepting responsibility and had hoped that you would have been looked after - we would then be dealing with the laundry who have offered to refund the amount paid. We do hope that the rest of your travels were fun, safe and enjoyable. Regards Jim Moore General Manager
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Hotel bem localizado, próximo ao jardim de Queenstown, bares e restaurantes.
Café da manhã com muita variedade de opções
Staff educado e gentil
Quarto agradável com uma pequena varanda
Vale a estadia.
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Resposta de GMNovotelQT, General Manager do estabelecimento Novotel Queenstown Lakeside
Respondida em 22 de mar de 2018
Dear Bruno M Thanks for your nice comments and for staying with us - we trust that you had a fantastic New Zealand experience and will come back one day. Regards Jim Moore General Manager
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Este Hotel apresenta instalações muito boas, conservadas e novas, camas excelentes e chuveiros e limpeza excelentes. A localização é muito boa e tem restaurante de boa qualidade, apesar de caro. O atendimento na recepção no entanto foi muito ruim no primeiro dia. O recepcionista
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Resposta de GMNovotelQT, General Manager do estabelecimento Novotel Queenstown Lakeside
Respondida em 28 de fev de 2018
Dear Alcindo C Thanks for your feedback and recommendation to others to stay with us - we appreciate it. It sounds as if you had a not so positive experience with one of our staff and we sincerely apologise if this was the case - we cannot tell what the issue was but have discussed it with our Guest Relations and Front Office Manager as this no way represents the type of service we are aiming for at all times. We do spend a lot of time in looking at positive interactions between on team members and those that we host every night at the Hotel - we are always looking for ways to better enhance the experience for our guests. We do understand that we are only as good as the last person that we looked after - regardless of all of the positive comments that we get. We will continue to strive for excellence in looking after the needs of all of our guests. We do hope that you enjoyed Queenstown and New Zealand and will one day return Regards Jim Moore General Manager
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hotel muito bom , muito bem localizado, com apartamentos amplos, com roupas de cama e banho bem conservadas, com atendimento de pessoal muito solícito, com bom café da manhã de frente para o Lago e perto do comércio.
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Resposta de GMNovotelQT, General Manager do estabelecimento Novotel Queenstown Lakeside
Respondida em 21 de jan de 2018
Dear celso329 Thanks for your positive feedback about the Hotel - we hope that you will come back to see us again one day soon. Regards Jim Moore General Manager
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Adorei o hotel, muito bem localizado, junto do lado, do centro, de tudo... Pessoal bastante atencioso, desde as recepcionistas, concierge que nos ajudou bastante nas informações, camareiras... O quarto era espaçoso, com tudo. Pequeno almoço excelente...
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Resposta de GMNovotelQT, General Manager do estabelecimento Novotel Queenstown Lakeside
Respondida em 10 de jan de 2018
Dear Claudia M Thanks for staying with us - glad to hear that you loved the experience. I will pass on your comments about the friendly staff and excellent breakfast to the team who I am sure will welcome this feedback. Regards Jim Moore General Manager
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Anteriores
Categorias de álbum
Todas as fotosViajanteQuarto e suíteRestaurantesPiscina e praiaCentro empresarial e espaços para eventosÁreas recreativas e para família
most of the view is the hotel rooms
Vista do Hotel
Foto fornecida pela gerência Novotel Queenstown Lakeside
Novotel Lakeside Room
Anteriores
How is it for off site parking?
Dear Danglesg2 Apologies for a slow response to this - having been away on annual leave it appears that you did not get a response so I am sorry this is the case. The Hotel recommends a couple of options - self parking at Wilsons carpark where we can sell exclusive 24 hour access cards for $18. The alternative in the same park is $4/hour for the public and allows only 1 entry where ours is multi entry. The other option is a full valet service which is $25 per day - this allows you to drop the car to us at any time and for us to return it any time that you would want it. The parking meters in front of the Hotel are free after 9pm and until 8am - but if you happen to leave your car outside of these times without paying you will get a fine. These options are the best - there are other car parks around the town but for security and convenience we believe these are the best options for our guests. Regards Jim Moore General Manager
1 voto
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What is the cost of the self serve laundry for one cycle of washing and one cycle of drying?
Yes that is correct - apologies for the delay in responding. We do have a commercial service as well.
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Hello fellow travellers, Does the Novotel have hair straighteners/irons available? Also does the Novotel supply toothbrushes, deodorant, shampoo, conditioner and shower caps? Hoping not to have to pack all these things. Thank you.
Hello fellow travellers, Does the Novotel have hair straighteners/irons available? Also does the Novotel supply toothbrushes, deodorant, shampoo, conditioner and shower caps? Hoping not to have to pack all these things. Thank you.
What are the timings of the self serve laundry in your hotel?
The laundries are open from 7am until 10pm. Regards Jim Moore General Manager
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Anteriores
"São poucos andares, mas com vista parcial do lago."
"se conseguirem andar mais alto a vista é melhor"
"Os quartos virados para a montanha tem bela vista, não sei se os virados para a lagoa tem vista muito melhor"
"Peça uma quarto com vista para o lago."
"Os apartamentos da ala leste (à direita da entrada principal) possuem uma vista para o lago fantástica."
Anteriores
12
FAIXA DE PREÇO
US$ 158 - US$ 395 (Com base nas tarifas médias de quartos standard)
TAMBÉM CONHECIDO COMO
novotel queenstown lakeside hotel queenstownnovotel gardens queenstownqueenstown novotel
LOCALIZAÇÃO
Nova ZelândiaIlha SulOtago RegionQueenstown
NÚMERO DE QUARTOS
273
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