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Glenavon House Hotel

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Café da manhã disponível
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42Recomenda-se carro
Nota: 42 de 100
14restaurantesem um raio de 1 km
1atraçãoem um raio de 1 km
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52 Drum Road, Cookstown BT80 8QS Irlanda do Norte
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Aeroporto Internacional de Belfast34 km
Eglinton Airport52 km
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É criado para ser um hotel 5 estrelas em frente à estrada onde nós Participamos de uma recepção de casamento. Precisávamos para 2 noites. 2 Noites caras para dormir e um pequeno-almoço gratuito é médio. Existem as habituais taxas extra no banheiro, /café/chá, boa variedade de
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Resposta de Paulafrawilson, Manager do estabelecimento Glenavon House Hotel
Respondida em 11 de ago de 2014
Dear Bunnysocks, Thank you for your recent review of the hotel when I was sorry to hear that you didn't feel the 5* vibe - probably because the hotel is a 3* hotel ! I am sure the staff at the hotel across the road didn't mean to mislead you about our classification - under the circumstances which existed at the time, I am sure they just wanted to ensure you had accommodation convenient to the wedding venue. It is normal practice in local restaurants to charge for sides separately although we do offer a number of value added / discounted menus at different times of the day which include sides. Whilst staff are trained to give customers privacy when dining they are certainly to be available for any request during your meal - I will ask the Restaurant Manager to speak to the staff on duty the night which you dined in the restaurant. I am afraid that details you outline about having to log into the WIFI each time you wanted to check your emails are incorrect. You are required to log in each 24 hour period but not in the intervening time. I appreciate you taking the time to review the hotel which has given me the opportunity of reply - I think your final comment sums it all up really: " Overall, it isn't bad, just wish they didn't get my hopes up so high for saying they are 5*." Your expectation of a five star hotel was not met - the reality of a three star hotel was your disappointment. I am afraid that disappointment was not of our making but I will certainly speak to my colleagues in the hotel across the road to ensure that they do not misrepresent us in the future regardless of the situation they find themselves in. Yours faithfully, Paula Wilson
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Eu estava em um casamento aqui recentemente e eu perguntei sobre wifi ... Era gratuito para os hóspedes, mas outros tinham que pagar 8 libras esterlinas. Não foi uma grande ideia ...... se você quer incentivar as pessoas a voltar. Também re o casamento ..... Eu achei a comida
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Resposta de Paulafrawilson, Manager do estabelecimento Glenavon House Hotel
Respondida em 11 de ago de 2014
Dear John D Thank you for brief review of the hotel. Our current contract with BitBuzz limits the Hotel to a specified number of vouchers per month. These vouchers are therefore provided free of charge to the hotel residents and conference users of which there are many. Unfortunately it does not allow for casual use. We intend to address this when we are out of contract either with BitBuzz or another provider. The menu selected by your Bride and Groom was entirely their choice and well received by the vast majority of guests attending many of whom praised both the chefs and waiting staff for the service provided. I am sorry to hear that was not your personal opinion although had any complaint have been raised at the appropriate time we would certainly have taken steps to overcome whatever that complaint was. Yours faithfully, Paula Wilson
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Reservamos o Glenavon House Hotel em nossa recepção de casamento para uma série de razões; recomendações de outros, equipe profissional, bom preço e de grande valor e realmente não foram decepcionado. A partir do nosso primeiro encontro com James era evidente que o Glenavon
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Resposta de Paulafrawilson, Manager do estabelecimento Glenavon House Hotel
Respondida em 28 de jul de 2014
Dear MariaKelly12, Thank you very much for your very kind compliments when reviewing the hotel. We are delighted that your wedding day was everything you wanted it to be and that you and your guests enjoyed the hospitality and excellent food which the Glenavon is well known for. Your kind comments in particular about James and all the staff were very welcome - they all work very hard to ensure everyone has a super experience and it is always appreciated when customers takes the time to acknowledge their hard work! Thank your for taking the time to post your review - your testimony of being an "exceptional hotel" is valued by us all. Kind regards Paula Wilson
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Eu reservei este hotel como o meu primo estava tendo sua recepção de casamento. Devo começar com os pontos positivos, encantadora, excepcionalmente limpo, a comida foi boa e os funcionários eram todos excelentes e a piscina foi um verdadeiro bónus mas não espere nenhum sono!!
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Resposta de Paulafrawilson, Manager do estabelecimento Glenavon House Hotel
Respondida em 17 de jul de 2014
Dear Irishgirl2014 Thank you for your feedback following your stay in the hotel – as I said in my letter of 24th June to you, I was very disappointed to learn of your dissatisfaction. When we are fully booked we allocate rooms based on a number of factors including number of guests, length of stay, reason for stay etc... We endeavour as far as possible to keep families, conference delegates and people in the hotel for weekend breaks at one side of the hotel and then allocate rooms to those attending weddings / night club at the other end of the hotel which does tend to be noisier by virtue of the fact that the guests in this area are socialising. As you were attending a wedding we allocated you a room on this side of the hotel. We anticipate that wedding guests will be quite late retiring to bed and will therefore not be overly disturbed by the secondary noise which can occur from the other guests at this type of function whereas families with children will, more than likely, be retiring much earlier. I am sorry that the room was too warm for you, a common complaint following the recent spell of good weather. We even purchased more fans in an effort to offer this as an additional facility during the warm weather. I understand from the receptionist one of these fans was offered but declined when you first retired to your room and contacted reception at 1.30am. For obvious reasons, the fans in the Banqueting Suites and Nightclub are not switched off until 1.30 -1.45am when the wedding finishes or the club closes. All of our curtains have black-out lining – whilst this obviously helps reduce the amount of sunlight which gets into the room it does not prevent the room from “brightening” and indeed warming up especially when you have an East facing room! Again my apologies for the noisy fire door. It is a statutory requirement that these doors are self closing - we were unaware of any problem until your complaint on check out. Thanks again for your many compliments in particular your very kind comments about the presentation of the hotel, the exceptional cleanliness, good food, excellent staff and the lovely swimming pool. We trust you can at some stage in the future return – perhaps for another family event and that during this visit you will have only positives to report on all aspects of your stay. Yours faithfully, Paula Wilson
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Fiquei em 26 Junho por uma noite. Para o preço (cento e quinze libras) eu estava esperando uma perfeição. Bem, não aconteceu principalmente por causa do pequeno-almoço. Todos os funcionários que encontramos foram muito bons, profissional, cordial e muito disposto a ser útil. O
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Resposta de Paulafrawilson, Manager do estabelecimento Glenavon House Hotel
Respondida em 10 de jul de 2014
Dear Craig F Thank you for your very comprehensive review following your recent stay in the hotel. We were delighted with the very many positive comments about the staff and the facilities and we were pleased that we were able to meet your dietary requirements with our extensive Gluten Free menu. Equally we were disappointed that we were unable to meet all your needs with regards to the breakfast menu on offer. If I may just take a minute to shed light on some of these observations - Porridge and eggs, cooked in a variety of ways ( including Omelette and Boiled ) are available to order from the Breakfast menu - for quality control reasons they are not held on the buffet unit. Haddock and Smoked Mackerel are not offered as a standard item. In the past we have offered this type of speciality food but we found there was insufficient demand for them from our residents and therefore they are not held as a stock item. This is also why we stopped stocking some of the local bottled ales and ciders – there was simply no demand and the wastage that consequently resulted made it an unfeasible proposition for the Hotel. We do have special rates on offer regularly during the year and should you have reason to return to this part of the world in the future, we would be more than happy to ensure that items such as those mentioned are available to you during your stay. We regularly accommodate residents in this way so please do not be concerned that this would be any trouble! Once again I thank you for taking the time to review the hotel and for your very kind words in particular about the Customer Care experienced from our staff. Kind regards Paula Wilson
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Foto fornecida pela gerência Glenavon House Hotel
Standard Room
Huge bedroom
Bed
Huge bedroom
TV and table area
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Hello Lynmer - yes of course all residents become temporary members of the Club and can use it during their stay at no extra cost. There are some restrictions to children's hours although these are extended during school holidays and weekends to 10 - 6pm. We also have some baby flotation rings and travel cots in the changing rooms as well as cots in the bedroom & high chairs in the restaurant so hopefully we have everything covered! Kind regards Paula
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Hi Bazhef, The rooms closest to hotel reception are decorated and fitted to the same standard as those in the extension. They are however smaller rooms as they are standard doubles / twins as opposed to the larger family rooms in the extension wing. We do normally allocate these smaller rooms to guests attending a function to ensure that the guests in the extension who are not attending functions and are very often family groups, are not disturbed by late revellers returning to their rooms. To be perfectly honest there is a good possibility that there will be noise from the function rooms and / fellow wedding guests resident in the hotel. Of course on saying all of that, you can get noise anywhere in an hotel and we are by and large dependant on all guests behaviour and consideration towards their fellow residents regardless of where the room is allocated! I hope this information helps! Kind regards Paula Wilson
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FAIXA DE PREÇO
US$ 156 - US$ 166 (Com base nas tarifas médias de quartos standard)
TAMBÉM CONHECIDO COMO
glenavon hotel cookstown
LOCALIZAÇÃO
Reino UnidoIrlanda do NorteCookstown
NÚMERO DE QUARTOS
62
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