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L'Avila Cassis

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Sobre
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Limpeza
Atendimento
Custo-benefício
Serviços do estabelecimento
Piscina
Estacionamento grátis
Internet sem fio gratuita e de alta velocidade (WiFi)
Café da manhã
Não fumantes
Comodidades nos quartos
Quartos para não fumantes
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76Relativamente acessível a pé
Nota: 76 de 100
118restaurantesem um raio de 0,5 km
15atraçõesem um raio de 0,5 km
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157avaliações
83fotos
11perguntas
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Essas avaliações foram traduzidas do inglês automaticamente. Mostrar traduções automáticas?
Meu marido e I hospedado aqui para três noites com nossos quase dois meses de idade. Francesca o proprietário é uma delícia absoluta. Ela é tão gentil, prestativa e uma verdadeira anfitriã fácil. Ela nos deu opiniões honestas sobre as opções de jantar e ajudou a fazer reservas. S
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Nós fomos ao sul da França muitas vezes e realmente amamos isso. Viemos para Cassis pela primeira vez através de uma recomendação de amigos que também recomendaram L'Avila para nós. Eles ficaram lá em 2016 e absolutamente adoraram. Então chegamos com altas expectativas. Nossa exp
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NÃO FIQUE AQUI, se você é dos EUA, Reino Unido ou em qualquer lugar fora da Europa continental ou tem mais de um filho. Eu dei duas estrelas porque o estabelecimento é bom, mas, nos sentimos desconfortáveis ​​toda a nossa estadia e, pronto para isso, a anfitriã encurralou-me a re
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Resposta de Francesca_La_Villa, Propriétaire do estabelecimento L'Avila Cassis
Respondida em 29 de jul de 2018
Bonjour Louis I agree with you, we should move on from this experience. I will save my energy to ensure that families staying with us enjoy a positive experience at L’Avila – whether they come from the US, the UK or elsewhere. However, your stay was challenging and I do wish to take a moment to share my own perspective on the same events. BEFORE YOUR STAY A few weeks before your stay at L’Avila, your wife, her mother and two of your children came to stay a first time at L’Avila. They loved the place so much that they asked me if I had space for seven of you for a subsequent weekend when you would be coming with your wife and five children. I did not have availability. I had two rooms free for the Saturday night but only one room for the Sunday. I explained to your wife that I was not planning to rent out these two rooms on Saturday night. Indeed, one-night bookings, combined with multiple departures and arrivals on the same day represent a major operational challenge for a small establishment like ours. Accordingly, we agreed that your wife would look for accommodation for two nights somewhere else. We would envisage a stay at L’Avila only if she struggled to find accommodation elsewhere for the highly sought-after Saturday night. A few days after your wife’s first stay, she e-mailed me to say she did want to stay at L’Avila on the Saturday night in the two rooms that I was not planning to rent out. SATURDAY Saturday went well. You did worry about the noise your girls were making by the pool but I reassured you that there were no problems. SUNDAY MORNING Sunday morning, during breakfast, your wife expressed a desire to stay at L’Avila for an additional night. But why would she even ask to stay for a second night if you “were not welcome from the beginning”? Indeed, you « had suites booked down the street and would have happily left », so why did you even ask for the second night? I may not be a native English speaker but I have lived and worked a number of years in London, so I am a little bemused by your “language barrier” comment. When you asked about staying a second night, I made a joke about setting up a tent in the garden but immediately regretted making the proposal. Indeed, we somehow decided to proceed with this option although staying in a tent in the garden should never have been an option. Then, bad weather conditions were forecast. More sensibly, I ended up installing a large inflatable bed in a spare room that we use for storage, next to the one bedroom you had kept. I cleaned this spare room thoroughly together with its ensuite bathroom to accommodate the children. And I added a tent into this spare room to make it more fun for your daughters. THE REST OF SUNDAY The rest of the Sunday became a far greater challenge. I had to knock on the door of the room where your daughters were spending some time whilst your wife and you were at the pool. The noise coming from their room had prevented me from having an afternoon nap, one floor down. More importantly, I was worried about any disturbance to other guests. For the avoidance of doubt, there was no extra charge for the spare room made available for your children. I was simply trying to be helpful, like I am with all my guests, going the extra mile. Maybe what you call my “false sense of politeness” which misled your wife, is just my difficulty with saying “no” – for sure, an area where I need to improve. MONDAY Monday morning, I did come to see you several times in your main bedroom. This was because I kept finding new items whilst cleaning the second room (first a book that you had left behind and then other things). This was not done to harass you. And, you might not have realised, but your family left the main bedroom 45 minutes past check-out time, leaving rubbish scattered all over the floor including the common areas (for the second day in a row) and on nearly every shelf in the room. But you are right and I apologise, I was out of place pointing this out to you and your wife made me notice that I am just a B&B lady and you are a successful American lawyer earning xxxx and your time is very precious. I apologise for failing to see the efforts you made in clearing the room. I acknowledge that I was direct but I never raised my voice. In return, I was yelled at and insulted, in front of my 13-year-old son. IN CONCLUSION I share your feeling that things went wrong during your stay. And I accept my share of responsibility. I hope that deep down you will agree that your comments that “we were constantly harassed”, “we were not welcome from the beginning” and “we were convinced to stay” do not reflect reality. My guess is that your wife really wanted to stay at L’Avila whilst you really wanted to go to a hotel. My mistake is that I should have just said “no” to your wife rather than try to find a solution that was bound to be sub-optimal for all parties involved. I certainly would have encouraged you to go for the hotel if I had known that you had “suites booked down the street”. Like you, I am also going to laugh about this episode, but not before taking a few days to recover from the trauma. Bon voyage indeed Francesca
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Não consigo imaginar uma experiência melhor em Cassis. O quarto era muito espaçoso, confortável e imaculado. Nós ficamos em Silvergine, perfeito com uma varanda com vista para o porto de Cassis e vistas espectaculares.
Café da manhã era abundante e delicioso.
Acima de tudo, o ser
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Sim, Cassis é uma ótima escolha. Sim, se você for, você deve ficar aqui. Sim, Francesca é um anfitrião maravilhoso. Sim, o quarto e a cama são muito confortáveis. Sim, você deve pedir um dos quartos com varanda. Sim, a vista da sua varanda é fantástica. Sim, é um pouco de uma cam
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Anteriores
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Categorias de álbum
Todas as fotosViajanteQuarto e suítePiscina e praiaRestaurantes
Chambre Orki
View from Silvergine Room
Silvergine Room
Panorama da L’Avila
View of Cap Canaille from our room balcony
Anteriores
Bonsoir, je voudrais savoir si vous avez 2 chambres disponibles la nuit du 13 au 14 octobre 2018, et vos tarifs. Merci pour votre réponse. cordialement. M.MAISON
Hi, How far is the closest beach? Do you have availability for a couple 10 -14 July? what is the cost? Many thanks
Bonjour, Nous sommes un couple avec deux enfants de 11 et 8 ans et nous cherchons une chambre familiale pour la période du samedi 21 juillet au lundi 23 juillet 2018 Avez-vous de la disponibilité ? Merci cordialement
bonjour je souhaiterais connaitre vos disponibilités pour une reservation du 25 au 27 juillet et le prix de la chambre (2 adultes et une fille de 11 ans) .merci
Bonjour Merci de nous avoir contactés. Nous sommes malheuresement complets pendant cette période. Bien cordialement Francesca
0 voto
Bonjour, est-ce que vous auriez une chambre de disponible pour la nuit du samedi 24 juin 2017 au dimanche 25 juin 2017 ? Je vous remercie par avance pour votre réponse. Lorine Martin
Anteriores
AnterioresPróximas
11
LOCALIZAÇÃO
FrançaProvençaFrench Riviera - Cote dAzurCassis
NÚMERO DE QUARTOS
5
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