How can this Marriott be rated as a 4 star resort? My recent 4 day stay 1/6-1/10/18 has been the most horrible experience. From roach infested villas(which are supposedly an upgrade)????to my security being compromised when on 2 separate occasions my room was entered by other guests while I was in my room. My door key was changed 3 times, my lock battery on my door was dead. They moved us into the main building after much pleading. Once in the new room my room had a everlasting stench of sewer water. And no matter what I put my heat thermostat at it remains at the same temp. Forcing me to wear my sweat shirt when ever I was in the room. After they compensated us for 1 night. I submitted my personal email to management at their request and have NEVER been contacted. You should address your bug infestation problem. And in room sewer stench which several other colleagues this week have complained about. I read you recently updated the resort. Spend some of that money on real problems and not cosmetic first impression areas. DISAPPOINTED!!!!
I would recommend that you deal directly with the General Manager of the hotel or Marriott's corporate office in order to provide feedback. This information possibly can assist them in changing certain practices and improving services. Depending where you made the reservation, if you did it directly with Marriott, you should be compensated in one way or another. If you did it through a third party, the chances of getting any reimbursement or attention certainly decrease. Hope this helps and hope that you have a better experience with a Marriott hotel.
How was the golf? Did you play the Stadium Course? What did you shoot? Did you make the green on 17? These questions are as relevant as the ones you asked!
WOW!!!!! I am SO sorry to hear about all of this!!!! If that had happened to us, not only would I be in contact with he general manager of that resort but also their corporate office. I wouldn't put up with any of that! No excuse for any of it. Good luck. I oils be DEMANDING a TOTAL refund.
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