Hockley Valley Resort

Hockley Valley Resort, Mono

Hockley Valley Resort - Mono
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4.0
80 avaliações
Excelente
40
Muito boa
23
Razoável
5
Ruim
4
Horrível
8

Brittney Jones
2 contribuições
mai de 2022
This is the very first review I have ever written as I am a pretty easily pleased kind of person. The bathrooms in the main lobby reeked of raw sewage the entire weekend. Our room was filthy and they dont even provide soap for the bathroom sink. The front desk seemed annoyed with our group. Our fries took 2.5 hours to arrive, the bar manager spoke extremely rude to the waitress and made us all feel uncomfortable to be there. At night for dinner, if you want to actually eat, go somewhere else. The portions would never fill an adult and I had to send my meal back as it was not fully cooked. When it came back all of my sides were cold. A table of 5 men got up and left visibly upset while we were dining there. I totally understand why. The spa package is a joke. $1200 for one regualr room with 2 double beds.Thats not what was advertised yet they charged us that anyway. There was a car parked in the back of the parking lot and many cars came off the street and went to the car. Drug dealings right in the parking lot. Then to finish it all off, my friend who had a massage booked received a phonecall while we were at breakfast saying that they had to move her appointment to 4 o'clock. We had to be checked out at 11 and had a long drive home so she didnt even get to have a massage while we were there. What a waste of time and money. It presented like a budget motel with terrible customer service. I highly suggest that you spend your money elsewhere. I WOULD NEVER GO BACK!!!!!!!!!
Feita em 22 de maio de 2022
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Eric D
1 contribuição
set de 2020
I cannot sing loudly enough my praise for the level of service and hospitality we have experienced at Hockley Valley, the curtesy, understanding and kindness their staff have extended too us… So the story- My lady and I had planned to be married in sept 2020 – Hurray!… We looked at a variety of locations for the event and were swept off our feet by Hockley Valley. Then (sorry to be redundant) Covid happened. The team at Hockley worked with us to move our date to 2021, and even allowed us to postpone further deposits for our comfort, and ease of mind. I work as a bartender (*worked) in an upscale restaurant, I have first-hand experience of the financial devastation that Covid is wreaking on staff and owners of restaurants, bars, hotels, and event venues (I know countless others industries have suffered too). So as my savings slowly depleted (currently feb 2021, 11 months after I was first laid off with a brief 2.5 months back working during summer months) my lady and I made the difficult decision (made a little easier by the need to pay rent) to cancel the wedding party. Again Hockley Valley handled our cancelation with style, grace, and dignity. I have rarely been so damn impressed with a company’s values, and its teams’ ability to uphold them. Thanks especially to the events team, and when we are back on top we will toast our love with you. All the stars.
Feita em 19 de fevereiro de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Thanks for the review!!!!
Feita em 8 de março de 2021
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

Ricky
1 contribuição
ago de 2020 • Amigos
Great stay made even better by the phenomenal service by Jennifer. She was detailed, personal, accommodating and just a pleasure to be around. Some people just have that wow factor!!
Feita em 17 de agosto de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Thank you for submitting your comments about Jennifer! I will be sure to pass along the kudos, and we hope to see you again!
Feita em 18 de agosto de 2020
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

cinba2017
Hamilton, Canadá5 contribuições
ago de 2020
Could use a refresh with furniture and general maintenance. Stayed for 2 nights, felt that room was not cleaned very well. No drinking glasses in room, but paper doilies obviously were not new ones. Since covid no housekeeping service provided until you check out so you’d think a better job would be done. Shower head clogged, bed quite uncomfortable, small tv. Expect better for king suite.
Breakfast food was great both mornings, but service a little lacking. Also ate on patio for dinner, again food was good but service not so much
Feita em 10 de agosto de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Thank you for taking the time to submit your review. Your comments will be discussed with the departments in the expectation of making our services better.
Feita em 18 de agosto de 2020
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

Shelley S
Caledon, Canadá90 contribuições
jul de 2020 • Casais
The description was lovely. A pizza garden in the Hockley resort. A wood oven pizza oven nestled within the vegetables Hockley grows for the Orangeville Food Bank. I called ahead, no reservations required I was told, but be sure to come well before closing at 5 pm. All fine. Are you licenced? Of course! Even better! We arrived. The “pizza garden” is indeed in the garden, but the tent and tables look like they were from on old buffet. No table service. Ok. As for the licence? Only beer. Really? Hockley is co owned by adamo and they don’t serve wine in pizza garden ??

Suggest we go to patio in hotel where they do serve some pizzas. We wait. That is okay, covid requires extra attention. We get to our table. It is not acceptable cleanliness wise in a pre covid world. Asked to be cleaned again. Still sketch. My husband cleans it again. (We should have left but I was beyond starving). Pizzas were fine. Wine was double (DOUBLE) what we paid for the same bottle at adamo 5 minutes away. Also, ambience was......totally lacking and service was...not great. Lots of better options, even in covid times.
Feita em 14 de julho de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Thank you for taking the time to provide us with your feedback. We take these opportunities to learn where we are doing well and where we can look to improve. Our Pizza in the Garden has been a huge success from the onset. People have enjoyed the wood fired aspect as well as the joy of sitting in our garden. We will take your comments back to the team to improve on the areas you mention. Cleanliness is our mandate, and we are striving to be held to the highest standard. We want our staff and guests to have a safe and enjoyable experience. I apologize that your table wasn't to standard upon your arrival. We hope you are able to join us in the future to give us the opportunity to meet, and exceed your expectations.
Feita em 20 de julho de 2020
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

GoPlaces360681
Toronto, Canadá2 contribuições
dez de 2019
I wanted to send a big thank you to Cameron for explaining everything so well with the first-time skier package as well as Quentin on the hills for his incredible patience with my child. They both showed great dedication to teaching downhill skiing to first-timers! Thanks again.
Feita em 2 de janeiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Thanks for the review! I will make sure that the ski department sees it! We hope to see you back as a "second time skier" !!!!
Feita em 3 de janeiro de 2020
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

Lorna Lee T
Orangeville, Canadá36 contribuições
nov de 2019 • Amigos
We had a great night @hockley valley resort with our couple friends..They had this stand up comedy bar and seated dinner which is very reasonable price..Love the food that they served,from appetizer to dessert is just perfect amount of serving...Cash Bar is also open and two bartenders are very fast and attentive.The service is great..This is all we need for a Friday night ,good laugh,great food and great service..Keep up the good work Hockley Valley Resort...We surely come back😍
Feita em 11 de novembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
We can't wait to have you back! Visit our Facebook or Twitter pages for information on upcoming comedy nights!
Feita em 4 de dezembro de 2019
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

Jasmine
Toronto, Canadá21 contribuições
out de 2019 • Casais
My Husband and I were out on a day trip in the Mono area hiking. After our hike we drove past Hockley Valley resort and decided to stop for dinner as we were starving.
To our surprise we discovered a cute restaurant in the resort called Cabin.
We were greeted upon our arrival quite quickly and we viewed the menu.
We decided to stay and dine.
Our meal was fabulous...
There was a Thanksgiving menu as well as a full menu.
My husband and I share entrees often.
We started with a salad that was topped with apples and candied pecans with a light dressing along with table bread and the local wine.
A Pinot Noir.
Next we choose the feature on the menu, prime rib with veg, fingerling potatoes, Yorkshire pudding and a delicious drippings gravy from the prime rib.
We also shared a small pasta dish that had pork sausage and it had a bit of a bite to it. The pasta was cooked to perfection.
Both meals were perfect and scrumptious.
Next we shared the churros for dessert with a cappuccino.
Our server Taylor was A plus and personable, super friendly with just the right amount of chat.
All the other servers were also very helpful.
Delicious meal, amazing service and the atmosphere was perfect. Very cozy.
We will definitely go back.
Adamo winery is the local winery close to the resort. I enjoyed the wine very much.
Feita em 15 de outubro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
We are glad that you happened to find us! We look forward to having you at our restaurant again soon!
Feita em 29 de outubro de 2019
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

newmnewm
Burlington, Canadá9 contribuições
ago de 2019 • Casais
This was our second mini summer vacay. We love it here. My husband golfs while I do the spa. I think the pool/patio area is beautiful. The breakfast buffet is amazing! Dinner at Cabin was great.. as always. Only complaint was.. we were not told our room didnt have a fridge. Luckly we had a cooler since we brought cocktails and snacks. We also love the balcony which faced the valley and the cows on the hillside. We'll be back next year.
Feita em 17 de setembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Thank you for your review! I'm so glad to hear that you enjoyed your mini vacation. Please let the front desk know that you request a fridge and they will do their best to have one in your room on your next visit.
Feita em 1 de outubro de 2019
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

jonny48
Ontario, Canadá131 contribuições
ago de 2019 • Amigos
At a friends wedding in August we had booked a room for the night .
The ceremony was gorgeous .
Later hearing that another bridal party was granted an extra 1/2 hour where my friends weddign to take place in the garden for photos-this was not part of the wedding contract my friend had signed. Not good Hockley.
Food at reception was great. Unfortunately according to the bar staff "we've run out of wine." BY no means am I big drinker but 1.5 glasses of wine which was poured- not leaving the bottle on the table is also NOT good.
Where at a wedding to you hear "we've ran out of wine" ? More so when Hockley works directly with Adamo estate winery-which is they wine that was being served. Luckily for some who were spending g the night had wine in their rooms. Not good Hockley.
The Room- having spent $350 for two queen beds - I'd expect the resorts hotel rooms bathroom to be clean. I found a total of 4 long black hairs in the bathroom: one in the tub and another three on the floor of the bathroom. I am bald and my partner has short hair. really? Was the room even cleaned? Besides clean sheets and few nicks and dents which need addressing in room 550 the room was satisfactory but by no means 5star clean.
According to others at the wedding their rooms were not clean to the standard that a "highly rated" resort shoukd have them at.

Iweve stayed at holiday inns while road tripping and have had better experiences with hotel rooms.

It's a gorgeous place but did tell needs work w rooms and apparently wedding services.

Also, I've since heard that guest were not granted deposits back on rooms booked Touché Hockley.

Pull up your socks.
Feita em 31 de agosto de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

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