Apologies that you felt unwelcome. That is never our intention. We were at capacity today and very short staffed. You are right when you say a lot of effort has been put into the premises and presentation. However, staffing shortages and increased tourism are a problem throughout the industry this year.

Whilst we appreciate every visitor to our establishment we would also ask you to appreciate that we are working in unprecedented times. Our staff are all friendly people but when they are extremely busy, they are also extremely focussed. The staff are not rude. It’s a shame when you say you’ve visited many times that you will never come back after one unfortunate visit. I’ve just checked to see if you ever wrote a review when things were good for you and it appears you didn’t. We have just travelled by car from the Highlands to the south of England and on every single stop we made, tourist numbers were high and staff shortages were obvious. We took that in our stride because we know how hard things are this year in hospitality. Please have some compassion for people working tirelessly to make sure there is somewhere to go for you to have a holiday. Things will return to normal at some point, but this year, things are tough in the industry. And reviews like this one drop staff morale. They, too, are people with feelings. Enjoy the rest of your holiday and I hope the weather holds out for you. Best wishes - Katie Hollister

What a shame you felt the need to post such an unkind review. But, having spoken to my staff, I decided that it was important for people read the other side of the story too. We publicise our hours extensively and our cafe closes at 4.30, half an hour before the shop. Not unusual where a cafe and shop share the same space. It's to do with cleaning. You spent a good amount of time in the shop and we thank you for your comments. Our hand made items are appropriately priced. You then came into the cafe at 4.30 and wanted to order. My member of staff showed you, on a digital device, that it was 4.30. The people who were still in the cafe had ordered before 4.30. After you, another two cyclists came down the road and a car and they, too, were advised the cafe was closed. They had no problem with it. You, however, proceeded to behave very unkindly towards my staff member. You were muttering behind your mask and your body language showed that your mutterings were not positive. You then threw your payment card down and snatched your items off the counter. Our friendliness and hospitality are well-documented within these reviews. All of our customers are welcome but we ask that you take account of our hours. 99% of our customers are also lovely people, so it is a shock to us when someone behaves the way you did. The pandemic has raised all sorts of issues this year making running a hospitality business a lot more complicated and time consuming. As a result, staff are working longer hours to do the same jobs, to ensure a safe and comfortable environment is on offer. The departure from the EU has left every single hospitality business in the UK short staffed and there is absolutely nothing we can do about that except protect the staff we have. To behave the way you did to a young girl is not good and says more about you than about us. However - should you decide to visit us within our advertised opening hours, we would be more than happy to welcome you back. I hope you enjoy the rest of your stay in our beautiful Highlands. Best wishes - Katie Hollister

Dear Terina C - it was lovely that you were able to support us during your visit to the area in the summer of 2020. We thank you for placing your click and collect order. And we appreciate this lovely review, too. We are happy to say that, all being well, we will be open to the public from Tuesday 4th May 2021. We are busy getting everything ready to open and look forward to welcoming everyone again! Take care and thanks, again, for your support. Best wishes - Katie Hollister