Massage Green Spa

Massage Green Spa, Fairfax

Massage Green Spa - Fairfax
2.5

Principais maneiras de aproveitar atrações por perto

Localização
Endereço

2.5
13 avaliações
Excelente
5
Muito boa
0
Razoável
0
Ruim
0
Horrível
8

K.B.K
1 contribuição
fev de 2022
I've been a member of Massage Green Fairfax for 1-year. On February 8th, I booked a massage for February 14th. On Saturday morning, two days before my appointment the Fairfax location called to notify me that the massage that I booked and PAID FOR had a $10 upcharge and for me to keep my appointment I would need to pay them an additional $10. I told them that this was crazy, you can't charge more for a service that was already paid in full with the price that was listed at the time. They refused to budge and I ended up canceling my massage.

I asked for the spa manager to call me back and she didn't call until two days later at 5:00 in the afternoon. I asked the manager what she was willing to offer to keep me as a member and she just kept insisting that there is noting they can do about it.

I tried to call corporate to complain and no one has answered all day and the VM box is full and not accepting messages.

This is a terrible business practice. I will be filing a Better Business Bureau complaint, canceling my membership and will tell anyone who will listen to stay away from this spa.
Feita em 14 de fevereiro de 2022
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Sandy H
1 contribuição
mar de 2021
This shop charged my credit card for three months of their luxury plan all in the same day. What was supposed to be 109.99 for each month ended out costing me $330 all charged to my credit card the same day, and they refused a refund. The manager was supposed to follow up with me and never called, so the only option I had was to try to dispute the charge with my bank. Terrible way of handling business, I will not be renewing my membership--to say the least.
Feita em 29 de março de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Bill R.
Alexandria, VA1 contribuição
fev de 2021
I scheduled an appointment with a massage therapist that was recommended from a colleague. From the initial appointment call through payment, it was a smooth and pleasant experience. The massage therapist lived up to her reputation and provided a thorough deep tissue massage. Well worth it, and easy parking in multi-level parking lot that's part of the building complex. Located in the heart of Fairfax, there are a number of restaurants if you wish to get a bite to eat before or after your massage. My appointment was on Valentine's day and there were rose petals scattered on the treatment table (silk to avoid any allergies) and chocolate was offered as well. Great front desk staff, therapists and interior design.
Feita em 15 de fevereiro de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

KRISTI
Clearwater, Flórida2 contribuições
fev de 2020
DO NOT GO TO THIS PLACE!!!!!! THEY ARE TERRIBLE!! If I could give them negative stars, I would! Let me explain.. I bought an expensive Groupon and when I called to schedule this 3 hour spa day, they only scheduled me for 1 part of the 3 that was included. It was a birthday present for my mom that was in from out of town from Florida. When they confirmed me the day before, that is when I found this out. I tried to reason with them and asked if we could have a double massage time since they couldn't add out 60 min facials. They said no and instead they offered me hot stones and a foot scrub in addition to the massage and sauna. Considering my mom was only in town for the weekend, I had no choice but to accept this. We arrived 20 minutes early and were greeted by rude receptionists. We filled out our paperwork and sat there waiting for 25 minutes. They didn't offer us anything in the meantime while we were waiting and no apology for their screw-ups. They finally brought us back at 5:20 when our massages were supposed to start at 5pm! They put me and my mom in the same room, when I specifically requested our own rooms! We filled out our intake forms and specifically noted areas that we did and didn't want massaged, yet they asked us this in the room so they clearly didn't read our forms, so what was the point in filling them out??? I asked the therapists about the hot stones and foot scrub and they had no idea about this, so they left the room and were gone about 7 minutes. They came back and then told us that one of the therapists wasn't certified in hot stones so that wasn't possible and there wasn't any other therapist available to do them. They finally started the massages at 5:30. At 5:47 they put the scrubs on our feet and then took 10 minutes to wipe it off with hot towels. At 6pm, they said, that was the end of your service, hope u enjoyed!! Are u kidding me????? So we had 15 minutes of a massage and 3 minutes wiping sugar on our feet, and 10 minutes wiping it off!! What a disaster!! On top of that, the therapists didn't focus on the areas that we requested in person and on the forms! I wrote on my form in huge letters, NO DIGGING WITH YOUR ELBOWS, and what did he do 50% of the time???? Then we were about to get dressed and the lady knocked on the door asking us if we then wanted robes, so we put robes on and had to carry all of our clothes, coats, shoes, and purses with us down the hall to the sauna. They handed us cups that had an inch of water in them for a 45 min time in the sauna... Aren't u supposed to drink ALOT of water after a massage, let alone when you're in a burning hot sauna??? We both felt like we were going to pass out and left the sauna after 30 minutes because we had no water to drink. When we got out, we went up front to explain our experience and how disappointed we were. The girl was not apologetic and even asked us if we wanted to leave gratuity for our therapists!!!! She took my name and number and promised that the manager would get back to us to make it right within 24 hours. Its been 5 days and no one has gotten back to us!! That being said, we will never be back and I will make sure to tell all of my friends, family, and clients NEVER to go to this place!! What a NIGHTMARE!!
Feita em 27 de fevereiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Thomas B
Colorado Springs, CO3 contribuições
mar de 2019
After a few years of monthly debits, as we agreed, we then asked this facility to stop charging our card until we "caught up" with the many massage credits we had accrued. They said they would do so, but then promptly started charging our card again. We asked them to stop. Again. They said they would stop and refund us the $49.95 that they hard charged our card without permission. We never saw a check. And now, as of January 1, they are charging us again despite our requests that they stop. I have contacted them and asked them to stop, then are now no longer responding to my emails. So, DO NOT give this facility your card number unless you are prepared to make a monthly "donations" into the foreseeable future...
Feita em 17 de janeiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

twilsoncohen
Washington DC, DC7 contribuições
nov de 2019
BEWARE! This is a scam. As a member, you will never be able to book an appt because they allege there is no availability until several weeks later. When you do book, they will cancel on the same day because an employee didn't show. Also, you will accrue credits which can't be used because there are no available spots. As a result, a member never catches up with cashing in the credits and you are making payments without services rendered. They actually had the nerve to say I canceled my membership but a few weeks later came back to start another account at a higher price and forfeiting my credits. Really? Attorney General is now involved and don't be surprised if you see them on the news involving fraud!
Feita em 1 de dezembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Joefederal
5 contribuições
mar de 2019 • Casais
Awesome place and great couples room with dim lights and waterfall. Massage therapist was fantastic.
Feita em 31 de março de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

youngandadventuring
Fairfax, VA248 contribuições
set de 2018 • A sós
I have been going to Massage Green since 2015 I think. They're fantastic!!! The building is clean. Booking is easy (online, on the phone, in person). Free parking is right beside the building. Ali and Jack have been my personal favorites. They're really good at getting tough knots out of my shoulders. I have tried a massage with Neiva a few times and she is good as well. Their sauna is nice to go into to relax with before a massage :)
Feita em 5 de outubro de 2018
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

htravel23
Washington DC, DC5 contribuições
ago de 2018 • A sós
I agree- stay away- mediocre services and horrible customer service. Not worth the time or money and left feeling more frustrated and stressed.
Feita em 16 de agosto de 2018
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

orangemav
Burke, VA1 contribuição
set de 2016 • Casais
Stay away. A week in advance we booked a couples massage and provided the voucher number. The day before they left a message on the phone telling us that we had four hours to call and provide the voucher number (that we had already given them) or the appointment would be cancelled. We didn't see the message so when we called the next day they informed us that in fact they had cancelled the appointment and they had booked someone else. What else is there to say? We made an appointment, made arrangements for the kids, they cancelled after one voice message (no second call, no text, just a voicemail.) They didn't warn us when we made the appointment that we needed to reconfirm (or ask for a credit card number to back up the appointment), just cancelled. The manager on the phone was rude and obviously not helpful. Stay away. Look at the other reviews...this place is has no competence to spare.
Feita em 5 de setembro de 2016
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

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