Thanks so much! I appreciate hearing that you found our staff to be knowledgeable and our canoeing/camping equipment great-- and especially that Austin helped you find primo fishing spots and campsites for your BWCAW trip.

First off, thanks for emailing us after your trip and saying, “Over all it was very good. Thank you!” Thank you also for providing your feedback and letting us know about your concerns. We apologize that our services did not satisfy all of your expectations for your self-guided two-night trip to Slim Lake. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your experience. Your successful Boundary Waters trip is our top priority. I’ve been reaching out by phone and email and left my personal cell number multiple times over the last several weeks. I hope to connect and talk about your concerns and make this right. We do our best to make sure you don’t have any negative surprises on trail. We take the time to set out your trail meals and go over the menu items individually with you so you can see everything we have packed for you in advance. We also carefully set out and review your outfitting items to ensure you are familiar with the gear we’ve packed in your outfitting package. Occasional fire bans instituted by the USFS, like in place during your trip, sometimes make cooking the first night fresh trail meals more challenging. We typically pack baked potatoes wrapped in aluminum foil for roasting on a fire, but fire bans prevent that and we find instant mashed potatoes to be the best backup for a wilderness trip. During a fire ban, roasting marshmallows on a campfire isn’t possible so only the chocolate bars were packed. You preferred to have the marshmallows and graham crackers packed even though a campfire wasn’t allowed, and I apologize if the option for adding those wasn’t provided when we went over your food with you. There may be some confusion regarding your concern about price increases for your trip, and I hope to talk with you to provide clarification. We have not increased prices this summer. I’ve reviewed all of the emails related to your reservation and I do not see any price increase references. We don’t want pricing surprises for our clients, so we provide clear pricing for all of our services on our website, and email potential clients itemized pricing to review before paying a trip deposit. Our team takes immense pride in doing our best to help our clients have successful Boundary Waters experiences. I’m very sorry and apologize that your first trip to the Boundary Waters wasn’t what you expected.

Michael, it is great to hear that you found our complete outfitting package to be perfect for your canoe trip. Thank you! Sorry you didn't see any moose, but it sounds like there were plenty of other amazing wildlife sightings during your seven days in the BWCA. Glad to hear our advice was helpful in making your trip a success!

Thank you, Russell. We pride ourselves in our customer service and BWCAW canoe trip planning know-how. It is also good to know that you appreciated the cleanliness of our equipment and Covid protocols, and that you enjoyed the food and found it easy to prepare. Thanks again for recommending us!

Means a lot to hear that. It's great having you and the guys back year after year. Thank you, and see you next summer.