Sky High Trampoline Park

Sky High Trampoline Park, Peacehaven

Sky High Trampoline Park - Peacehaven
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Centros de entretenimento e jogos
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4.0
72 avaliações
Excelente
40
Muito boa
18
Razoável
4
Ruim
3
Horrível
7

Ashley
Brighton, UK29 contribuições
Família
Would have given a zero if I could.

Paid for 8 guests for my little girls 7th birthday party.

Straight away, zero organisation. None of the staff knew where we had to go or gave us any instructions on what would happen next once we got to the ‘party room’.

By the time we managed to get us all in and got the kids on the trampolines we had lost 15 mins of jump time.

For the UV Party you are meant to have:
• Bounce socks included ✅
• Party room (the most basic room in the world. Two UV lights with black out curtains too small for the windows)
• Pizza selection or hot dogs (pizza was late, meaning all the kids was getting frustrated and bored after their jumping)
• Unlimited squash (no blackcurrant and warm)
• UV face paint, glow sticks and neon utensils included (a few cups - that was it)

DO NOT BOOK ANY PARTIES HERE!!!!

DO NOT BOOK ANY PARTIES HERE!!!!

DO NOT BOOK ANY PARTIES HERE!!!!

DO NOT BOOK ANY PARTIES HERE!!!!

DO NOT BOOK ANY PARTIES HERE!!!!

Honestly. Save yourself the money and go somewhere else!

DO NOT BOOK ANY PARTIES HERE!!!!
Feita em 26 de junho de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Ww
7 contribuições
Amigos
The staff were really horrible in 2017 to this person who had special needs the vile staff didn't care and accused the person for pushing in front when the person did not push in front then this vile mother and grown up daughter stuck thier noses in and they were all really horrible the person with special needs this service was terrible and unpleasant I'm never going back to that horrible place again dont spend money at places if you are going to get mistreated
Feita em 14 de janeiro de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

BrightonJester
Brighton, United Kingdom3 contribuições
The park is permanently closed according to their website.
So sad as our boys loved the trampolines over the years and had a birthday party there as well.
Feita em 5 de setembro de 2020
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

PixieIsla
Seaford, UK41 contribuições
Família
I have been before a few times and it was fine but I went last week and it seems to have turned into a bit of a joke.

You have to read and agree to the waiver when you book and then you have to sit and watch before you are allowed on the trampolines is quite frankly a bit of a joke. It lists endless things that you are not allowed to do, I was left wondering what on earth you are allowed to do after watching it. The staff then asked the children (toddler session) if they all understood what they had just watched (yeh ok!) and then the fourth get-out-of-jail for the company is to have your hand stamped to say you’ve seen and understood the video.

I don’t know why I booked because it was packed with more and more people coming through the door. I left early as it got to the stage where I thought the amount of children on the trampolines was getting silly.

I don’t like being negative but staff all seemed more interested in talking between themselves then supervising. (Apart from one who was very attentive when a child hurt their ankle). I’m not being ageist but the staff all seemed very young and even the chap who looked in charge seemed to just be waltzing around the place, chatting and flirting with the other staff.

I won’t be going back I’m afraid. An expensive and not very enjoyable hour. Hoping this weather cheers up soon so I don’t have to resort to going places like this to tire my children out.
Feita em 25 de fevereiro de 2020
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Good afternoon, Thank you for taking the time to let us know about your experiences at Sky High.. We’re disappointed to hear that your recent visit didn’t meet expectations. Customer feedback is important to us as it helps to maintain high standards and ensure we’re providing the best value to our customers that we can. We’d like to look further into your query as a result of your feedback. Please email us on enquires@skyhightrampolinepark.co.uk where a member of our management team will be happy to discuss this situation with you in more detail. We look forward to hearing from you. Many thanks The Sky High & Wave Team
Feita em 28 de fevereiro de 2020
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC. O Tripadvisor verifica as avaliações.

Sophie W
1 contribuição
Família
Great facilities and very clean... and excellent staff. Please pass on my thanks and praise to all of your staff members... we shall return!!! Sophie ☺️
Feita em 23 de fevereiro de 2020
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

du2312
Brighton16 contribuições
We visited for the 5pm session this afternoon with our 3 children 6,8 and 10. When we arrived there was a large group of teenagers / young adults who clearly had additional needs attending the session.

This group were allowed to run absolute carnage with their carers just standing on the side watching them wreck the session for everyone else. They were literally breaking all of the safety rules running riot across the trampolines, running in front of other children, pushing them out of the way, jumping the queues and generally making the environment very unsafe for the other children.

I watched from the balcony upstairs and saw one boy in particular causing complete chaos and after several near misses he crashed straight into my little boy. The staff ( who are all just teenagers themselves) were standing there too busy chatting seemingly oblivious to the situation.

I went down and made a staff member aware and she just stood there looking dumb before making her manager aware. I felt I had no choice but to call my children off of the trampolines before they got seriously hurt. The staff just all stood around watching and the carers for these young people did nothing to try and address the behaviour.

I approached two members of staff who were just standing watching the carnage and said to them that they had a duty of care to the other children that were bouncing and that someone was going to get seriously hurt and bang on cue, the same teenager who had based into my little boy ( and who lots of other children were having to dive out of the way for) crashed straight into a little girl who looked to be about 8 years old and seriously hurt her. She was still being tended to and the staff having to fill out the accident book some 20 minutes later.

The staff clearly have no idea how to deal with problems as and when they arise and literally watched on as the chaos ensued. This is largely due to the fact that there appeared to be nobody over the age of about 20 working there. They need some proper adult supervision.

Sky high runs sessions especially for those with special educational needs and in fact only two evenings ago there was a session which this particular group could have attended.

It was clear that this session had been essentially turned into an extra special needs session. There was no music playing as there normally would have been and none of the staff were using their whistles ( which were so desperately needed). This was NOT a designated special needs session and we should have been made aware when booking.

Sky high knew that this group were coming as I saw that they had a large booking sheet with lists of names and I overheard one of the carers saying that they had agreed to turn the music off even though it wasn't actually a special needs session.

It is just utter greed on the part of Wave Leisure. If they had a large special needs group that wanted to attend this session then for the safety of smaller children then they should be prepared to block the whole session off for them. Whist it may mean a small loss of revenue for them, it would have kept things safe for everyone.

It's not cheap to visit here with 3 children and the whole experience was ruined. Sky high did nothing to look after the safety of the other children bouncing. Many of those causing chaos were the size of large adults and the little kids didn't stand a chance.
Feita em 20 de fevereiro de 2020
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Sprintergal
Sompting, UK118 contribuições
Família
Visited on an inset day and checked availability in advance so choose not to book in advance.

Queued to buy the tickets to be told I needed to complete a waiver in advance. There wasn’t clear signage indicating this needed before purchasing tickets. Luckily as the session was quiet we were still able to get in, but could be an issue on busier sessions.

Need to allow time for safety video, hand stamp indicates video has been watched. Noticed some of the assistants seemed more interested in having a chat rather than overseeing the visitors.

Thought cafe was reasonably priced, free water available as well as a water fountain.
Feita em 26 de outubro de 2019
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Anne C
Peacehaven, UK4 contribuições
Really great, entertaining good value for money .
Great exercise for all ages during summer holidays also a cafe for food and drinks overlooking the trampolines so a good place to watch your family .
Feita em 7 de agosto de 2019
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Mags
1 contribuição
Família
Went there for the first time with my sister and her two kids (7 and 2.5 years) as well as my baby boy (5 months) today. To our disappointment on arrival we learned that we missed the toddler session for the day and the little one therefore wouldn’t be allowed in at all which, frankly quite understandably, led to her having a massive tantrum. We did have a brief look online before we drove over but this wasn’t very obvious. Not only could the little one not go in, there was nothing else to entertain her or distract her with while her older sister got to enjoy an almost empty trampoline area, no soft play, not even really anywhere to sit comfortably. The staff seemed really young and taking their roles as safety police a little too seriously instead of actually looking after paying customers’ needs.
We asked about just being able to go in for 5min to appease the toddler but this was immediately dismissed.
The next frustration was getting upstairs to the cafe with our buggy..no lift and nobody to help carry it upstairs, surely this is one of the key things to consider for any family based venue!?
It’s a shame as with a few basic changes this could be a much more enjoyable experience for the whole family but in its current state and set-up I’m afraid I won’t be recommending this venue.
Feita em 26 de julho de 2019
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

ScottBN1
Lewes, UK162 contribuições
Família
We booked this place for my daughters 10th birthday party and paid ahead of time etc as per normal. We then had a bit of an issue and almost needed to cancel. The owner phoned us and was amazingly helpful. This is the type of service you rarely get with business these days. Despite it being late he offered us a full refund or a reschedule.

We received the full refund within a day! However things changed and we where able to continue him and his team have been amazing and this review is about the owners approach to customer service and I can clearly see he is both ethical and compassionate. We are now looking forward to the catered party and will do a review about park usage.

I would recommend this company to my friends and family
Feita em 8 de fevereiro de 2019
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

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