Hi, I am sorry for your experience. I have tried watching the recording of February 13th and have yet to see anything out of the ordinary, both of our female sales associates get very good reviews from most customers so I am very surprised to hear this. Can you please provide more details of your visit, date, time, etc

Thank you so much for your kind review, and thank you for supporting small businesses like ours!

Thank you for your review! We hope you have enjoyed our small store and we are pleased that you had a good experience with our staff. Being a small business, great customer service is the only thing that differentiates us from major corporations and retail websites. Prices are all at the suggested retail price, but we offer mainly premium brands (Birkenstock, Merrell, Ecco, etc) which may bring the impression that prices are high, but its the normal price for these brands that you would find at any store, large or small. Lastly, we do offer try on footie socks and we ask customers to use them before trying on shoes, however this is not always possible depending on the shoe (for example flip flops) and in busy times its hard for the sales associates to supervise what all customers are doing since the shoes are available for trying on. This is common with any shoe store.