Rockies

Rockies, Queenstown

Rockies - Queenstown
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3.0
4 avaliações
Excelente
1
Muito boa
1
Razoável
0
Ruim
0
Horrível
2

Alex
2 contribuições
nov de 2018 • Família
Wow! Rockies is the place to go for kids clothes in Queenstown. Not only did we manage to get a few things for our own kids, we managed to get amazing presents for all the nieces and nephews back home! The staff were excellent and read our mind - they knew what we were after, before we did! Great recommendations!

Excellent customer service, amazing selection and good quality gear! We’ll be back soon for more!
Feita em 13 de novembro de 2018
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Matthias M
1 contribuição
set de 2018 • Família
We requested a new set of the "pig boots", the shop attendant (blonde lady) pretended to go to the storage and told us its a new pair. When we tested the boot we saw an undone seam at the midsole of the boot. When we got back home and opened the box. We saw the exact seam and realized she did not really give us the new pair.
Feita em 11 de setembro de 2018
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Hello. Thank you for your feedback. We are really sorry to hear about your experience at our store. We do not condone this behaviour and would like to rectify this for you. Please contact us via shopping@rockies.co.nz or 03 442 8153. Kind Regards, Nicola.
Feita em 14 de outubro de 2018
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

Jamcat-NZ
25 contribuições
mar de 2018 • Família
When I first visited the store, I thought it was a great kids store. That went downhill very quickly after we went to return a faulty cap that had frayed on the beak within one day of purchase. We asked to exchange the cap, but was refused an exchange until the store owner could take this up with their supplier. We explained we were leaving Queenstown that day, that our son really wanted to wear his new hat, that the supplier wasn't our concern. The store owner got very defensive and wouldn't let us exchange the hat - she even called my husband a bully because he asked for an exchange under the Consumer Guarantees Act. In the end the only option they offered was to give them the hat in exchange for them giving us a handwritten piece of paper that said they owed us a hat, while they got the hat repaired. Given my five year old son didn't want to give the hat up and the hassle with this option, we decided to leave the store with our frayed hat that our son could still wear. Terrible customer service over a $35 hat.
Feita em 1 de abril de 2018
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
Hello. As explained, under the Consumers Guarantee Act, the retailer can either repair the item, replace it or give a refund. Rockies has never had a Little Renegade Company cap returned for the fault mentioned above and therefore in the first instance we needed to contact the supplier regarding repair. Although it couldn't be undertaken on the day as it was a Saturday, we committed to rectify the situation and if a refund was not offered we would have shipped the cap back to you should it have been repaired or replaced. Our staff did not appreciate the approach taken which made them feel very uncomfortable. Regards, Nicola.
Feita em 14 de outubro de 2018
Esta resposta representa a opinião subjetiva de um representante da gerência e não da TripAdvisor LLC.

DizzyMoss
Hong Kong, China36 contribuições
Nice little shop just opposite Earnslaw Park! They sell all sorts of kidswear from NZ themed souvenir T-shirt, some you cannot find elsewhere, to school uniform. I like their slogan "covering the future", it is written on their lovely shopping bags!
Feita em 30 de março de 2015
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.
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