A very unfair review. I am the Manager of bookings for the company and we always contact the customer 7-10 days before the start of hire to confirm and to see if there are any specific requirements or requests. This customer was sent emails and phoned several times, we did not receive a response. Also we had the booking start date down for the following day. If this was an error on our part then we apologise. The customer accepted the motorcycle when handed over and was more than happy with it. Yes he did have to wait for approx 1 hour whilst the bike was checked over. This review appeared without any discussion or warning. We have left messages for this customer since but no response. We are sorry that the customer is not happy and wish to offer a complimentary 3 day hire for his next motorcycle trip in the South Island.