Dear valued guest,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced in Nice. We've identified that the issue was caused by a technical problem with our API system, which failed to properly sync bookings and send notifications. This system error has now been completely resolved to prevent similar situations from occurring in the future.
While we're glad you received your refund, we understand that this doesn't make up for the disappointment and wasted time during your vacation. We especially appreciate you mentioning the helpfulness of our Spanish-speaking guide, as this reflects the level of service we strive to provide across all our tours.
We have also implemented additional backup notification systems, including:
• Automated confirmation emails 24 hours before the tour
Again, we apologize for disrupting your plans in Nice and thank you for bringing this to our attention, helping us improve our service for future guests.
Best regards, Customer Service Team