I stayed at the Slaley Hall Hotel on Saturday night as a full paying £155 a night customer. Room 344 - supposedly upgraded on our arrival for no extra cost by curtesty of management. I was then very disappointed to have to wash my hair in a cold shower, the maintenance man did take a look and was supposed to come back, but after waiting an hour my husband then braved the cold shower and shave. At breakfast the toaster wasn;t working so I had nearly toast and warm orange juice. I have stayed in budget b&b's and had better Facilities. I have not posted this to trip advisor as was part of a wedding party and do not want to spoil an otherwise perfect day. Grounds are beautiful the wedding manager was brilliant and looked after us all evening. I would be grateful of refund of £50 to make it a fairer price to have paid.