Northgate Arena

Northgate Arena, Chester

Northgate Arena - Chester
3
6:30 – 22:30
Segunda-feira
6:30 - 22:30
Terça-feira
6:30 - 22:30
Quarta-feira
6:30 - 22:30
Quinta-feira
6:30 - 22:30
Sexta-feira
6:30 - 22:30
Sábado
8:00 - 22:30
Domingo
8:00 - 22:30

Principais maneiras de aproveitar atrações similares


3.0
120 avaliações
Excelente
25
Muito boa
21
Razoável
26
Ruim
24
Horrível
24

Rich123
2 contribuições
ago de 2021 • A sós
Nobody answering calls to them but nobody tells you this until 20 minutes later. Should not say they will answer your call and 20 minutes later say they will not.
Feita em 31 de agosto de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Andrew P
Rossendale, UK126 contribuições
ago de 2021
I took my grandson swimming here and he loved it. The sessions were well organised and prompt to start and finish
Feita em 26 de agosto de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Nicola S
Whitchurch, UK68 contribuições
ago de 2021 • Família
I don’t even know where to start with this review!! The best advice I could give any family planning to pay a visit here is to just not bother!!
We visited today as a family of 5 (2 adults & 3 children aged 17,15 & 7) for a swim and the whole experience was a joke from the very beginning. We were charged the price of two family tickets as a family ticket only covers for 4 people! It cost us £27.60 for the five of us to go swimming!! Disgraceful! Apparently they couldn’t charge us as a family ticket + 1 adult which would have been cheaper for some nonsensical reason!! Never mind we paid the cost anyway and thought we would just get on and enjoy our afternoon. The changing rooms are old and dated, the smell of urine is disgusting and the toilets themselves are most definitely not checked and cleaned regularly! The whole changing/toilet & shower areas are dirty and pretty much unchanged from when I used to visit as a child 30 years ago!!
At 5pm we were all told to get out as the pool was closing, this was something that we had not been informed of when we paid, had we known it closed at 5pm (which is ridiculously early in the middle of the summer holidays!) we certainly wouldn’t have paid the £27 we were charged! We paid to get in at roughly 3:50ish, we entered the pool at roughly 4:10, £27 for less than an hours swimming is daylight robbery!!
When my partner tried to speak to a staff member regarding this the employee stated he had been in the office when we paid and heard us being told the pool closed at 5pm, we were not told this, do you regularly encourage your staff to lie?
I don’t think we saw a single staff member smile the whole time we were there, they were rude, abrupt and unhelpful and as just stated, liars!!! My partner tried to ask this same staff member if it would be possibly to have a refund of the 2nd family ticket we had had to purchase as we had not been informed of what time the pool was closing etc and was again faced with the same rude staff member who was just not interested!
Back to the smelly dirty changing rooms to get dressed now with a very upset 7 year old!
Upon leaving I asked at the front desk if I could have an email address to send my complaints to and the same staff member that my partner had tried speaking to shouts from behind me, can I help, I’m the manager (which I highly doubt he actually was!!). I told him there was no point me dealing with him as my partner had already tried speaking to him to which I was basically accused of being a liar as he yet again claimed he had heard us being told what time the pool closed!! My son then heard this same staff member mutter as we walked away “I hate customers who complain”.
Shocking staff with shocking customer service skills, they are rude and abrupt and all need some training in customer service!
If you want to spend an absurd amount of money for less than an hours swimming in dirty, smelly, dated & unclean surroundings then feel free to pay this place a visit otherwise I would stay well away!!
Shame on you Brio Leisure, shocking & money grabbing, what a shame what used to be a fantastic place for a lovely family swim has been ruined by yourselves!
Feita em 18 de agosto de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Carol1957
2 contribuições
ago de 2020 • A negócios
Did not cure my cancer. False advertisement and very overpriced. The only bit I enjoyed was the underwater skate park 🛹
Feita em 8 de junho de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Jon M
Chester, UK6 contribuições
fev de 2020
Myself and my family attended on the evening of 27/2/20 at 7.05 we paid for swim & sauna, at 8 we found out it was lane swimming only, so i was going to have a sauna while my mrs carried on swimming, i found out that the sauna was closed at 8! so i had enough and went to get my basket from the locker room, to find that ALL the baskets had been put out alongside the pool, GREAT security?? after finding my basket i went to go to the changing room to find it was locked! i was then told it was closed for cleaning and i would have to use the alternative changing room which was a trek when your cold and wet, back in to the main corridor and around!
WELL what a shocker! the main floor area was dry but when i went in to the shower area the floor was wet but there was what i can only describe as dust/hair that had clumped together was all over the floor, but the killer was the SMELL, it was like cruff's had taken place in there, it stank of urine it was so strong i could only get dry and not shower due to the smell.......i went and found the manger and asked him to follow me, he said i know what this is about "its about the toilets" no i replied please go in to the shower area, he agreed it was dirty and did smell, he apologised and told me that they hadn’t been cleaned yet!! i asked why would you divert people to another shower area when they obviously hadn’t been cleaned or inspected! he just said he would get it done immediately! I think this shows a a lack of health and safety and hygiene...... Disgraceful and disgusting
Feita em 28 de fevereiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

BillyScribble
Chester, UK12 contribuições
dez de 2019 • Casais
Started a membership here because it was £10 cheaper than the nearest other facility but it was soon apparent why. We joined for the gym and sauna, but the sauna is closed half of the time. This month it's closed for the full month along with the leisure pool, but you still have to pay full price. The gym is OK but swimming facility itself is pretty rancid, along with the changing rooms which are cold and dirty. The steps up to the slide are covered in rust and the paint is peeling off. The staff all look bored apart from when they whistle at children for going near one of the pointlessly out of bound areas, presumably for safety, but you're more likely to catch impetigo or cut your feet from any of the surfaces than you are from injuring yourselves in another way. Anyway it's closed for the month. Maybe they will drain the pool, bleach the place, remove the pooling rust on the steps, install some heating, replace the showers and hair-dryers (that you have to pay 20p for), fix all the cracks in the rims around the pool, clean under the slide and fix the leaks fix the showers next to the sauna and a multitude of other things. Maybe not. It doesn't look like they have in the past 20 years
Feita em 2 de dezembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

paulnpaula
Lancashire675 contribuições
nov de 2019 • A sós
Six pounds for an adult swim in an archaic badly maintained building it's a joke surely... our local facilities are new and much much cheaper but am in Chester so have to pay the going rate!
Feita em 2 de novembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

shipscat2016
Lytham St Anne's, UK5 contribuições
nov de 2019 • Família
First time back in 10 years and nothing changed. Two of the 'in pool' islands falling apart, the others starting to fall apart.

Surely investment across the leisure budget needs diverting to repair.
Feita em 2 de novembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

karen t
Ellesmere Port, UK83 contribuições
out de 2019
Took our 2 year old Granddaughter to fun and float session. I am a long term member of Brio. This venue is dated which I was expecting. Ticket for this session not available until 11am as we were told the system won't allow it so waited and then queued as by this time it was getting busy. As the session is from 11am-12pm I asked if it is discounted as there is no way you get the full hour you are paying for as after queuing then it took me a good 15 minutes plus to get the baby and myself changed. I was told we could stay in after the session had finished which you can do but all the toy floats are removed from the pool and put away at precisley 12pm. The staff on the reception counter were not favourable in their response when I asked what I felt was a reasonable question as they are advertising and charging for a full hour which you do not get. My main issue is the awful fatty food smell in the place that comes from the cafe which does not equate with promoting healthy eating and well-being as the food served in the main is unhealthy. The smell is so off-putting in a venue for exercising. For example the only piece of fruit available was 3 apples. Also there are 3 vending machines with very unhealthy snack and drinks which contradicts their "change for life leaflet". The management team need to take note of their leaflet "change for life, family snack challenge" which states "hey grown-ups....did you know that half of the sugar kids eat comes from snacks and sugary drinks".
Feita em 9 de outubro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Day_tripper1234
Ellesmere Port, UK293 contribuições
jun de 2019 • Família
Went swimming here with our little one and this place really needs an overhaul. The family swim changing area is old, dated and dirty, the men's changing room toilets were just as bad with metal toilets and poor hygiene standards. It's a shame really because the pool is actually quite good, shame the building is well past its use by date
Feita em 3 de junho de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Mostrando 110 de 120 resultados
Algo errado ou faltando?
Recomende alterações para melhorar nosso conteúdo.
Aprimorar este perfil