Polar Bear's Club

Polar Bear's Club, Piedmont

Polar Bear's Club - Piedmont
3.5
11:00 – 21:00
Segunda-feira
11:00 - 21:00
Terça-feira
11:00 - 21:00
Quarta-feira
11:00 - 21:00
Quinta-feira
11:00 - 21:00
Sexta-feira
10:00 - 22:00
Sábado
10:00 - 22:00
Domingo
10:00 - 21:00

3.5
108 avaliações
Excelente
34
Muito boa
29
Razoável
18
Ruim
14
Horrível
13

Fifi
1 contribuição
out de 2021
Endroit à éviter. Publicité mensongère, ils vendent des billets réduits et changent leur politique quand vous vous présentez. Tout est fait pour s'enrichir à vos dépens. Aucun service à la clientèle respectif des droits des clients. Peu d'endroits pour se détendre sur le site, Rapport qualité prix en dessous des attentes raisonnables.
Feita em 7 de novembro de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

yasmine h
1 contribuição
ago de 2021
Très mauvaise expérience. je ne reviendrai plus. les prix des massages ont beaucoup augmentés (160$ pour un massage prénatal qui a duré 30mn) de plus si tu arrives en retard de 30minutes et même si tu avises par téléphone que c'est à cause trafic, on ne fait aucun geste commercial, l'expérience client est nulle. C'est vraiment une industrie de massage aucune considération de la personne, très froid sans aucune empathie. Je ne reviendrai jamais.
Feita em 21 de agosto de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Natalie78laval
Sainte-Anne-des-Plaines, Canadá352 contribuições
ago de 2021 • Casais
Magnifique place!! La nourriture au bistro est excellent! Mon seul commentaire négatif va aux jeunes qui envahissent la place l'après-midi, réservent des chaises longues à outrance et parlent fort. Franchement pas agréable... domage car la place est vraiment belle et on paye quand même cher pour aller essayer d'y relaxer!
Feita em 21 de agosto de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Diana T
1 contribuição
nov de 2020
Très déçue!!! Du vol pur! On a réservé d'avance 2 places pour massage et bains(rabais du vendredi fou), quand on est rendu sur place, on nous a dit que nous ne pouvons pas avoir les rabais, car on n'a pas de certificats, même si en faisant la réservation au téléphone, la réceptionniste ne nous en a jamais parlé. Je porterai plainte, car c'est inacceptable.
Feita em 27 de novembro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Marnie M
Pincourt, Canadá345 contribuições
ago de 2020
I went to the polar bear's spa twice in the last month. First time was to celebrate my birthday with some friends and the second time was a date. Both times we had issues with one employee. I understand that the spa is for relaxing, but we are not allowed to speak AT ALL .... not even in a whisper. The employee followed us around the whole time telling us there is absolutely no speaking. At the end of our day, I came out of the changing rooms to leave and the same employee is sitting on his phone speaking loudly .... so I went up behind him and "hushed" him in the same manner that he had been doing to us all day. The employee then started to yell at me that I wasn't being funny. He actually started raising his voice until another employee told him to keep his voice down. He then walked away, took off his t-shirt and jumped into the river. There are so many nice spa's in the area, definetly not going back to this one.
Feita em 30 de agosto de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Eric S
Charlemagne, Canadá46 contribuições
fev de 2020 • Casais
Nous avons visité le Polar Bear en semaine une belle journée de neige fine. Le site était magnifique. Le Polar Bear a su se rénover et offre de beaux bain et de superbes spas. Autant le spa sec que le vapeur sont très spacieux, récents et vraiment beaux. Les bains sont nombreux, certains plus chaud d'autres moins pour agrémenter votre expérience. Le site était déneigé en continu et les employés épandait des abrasifs régulièrement. La soupe à l'oignon est excellente
Feita em 13 de fevereiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

@kate121019
Prevost, Canadá10 contribuições
jan de 2020 • Amigos
Tellement décevant, on se retrouve entre copine pour une soirée de filles. Nous arrivons les bains chauds sont bondés de monde et les jets n ont pas de pression. Ensuite le seul bain silencieux est directement dans l’entrée ?!?! Un membre du personnel qui veille au silence fait des yeux à couple près de noir qui chuchote alors que les gens qui quittent et arrivent ne sont font pas avertir alors qu ils parlent très fort . Ensuite on se dirige vers l air de repos et bien d autres visiteurs entrent et parlent et il n y a pourtant pas de membre du personnel cette fois pour faire des gros yeux et sortir l oreille en signe de menace. Ensuite la partie après l’ancienne réception est fermée ! Je vais passer le tour du vestiaire qui avait juste une douche car l autre vestiaire était complet nous ne pouvions pas y aller ! Si vous n êtes pas capable de recevoir autant de visiteur mettez un compteur ! Et nous avions l idée de souper au bistro détrompez vous c est une cafétéria 😉
Feita em 25 de janeiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

JB Goudreau
2 contribuições
jan de 2020
Je suis allé plusieurs fois au Polar Bear depuis une 15ene d'année.
Malheureusement, l'expérience que j'ai eu la semaine passée (janvier 2020) était très décevante.

1- La température de l'eau des bains chaud était moindre que d'habitude. On avait des frissons si on restait plus de 5 minutes !
2- Le sauna et un bain étaient fermés (mais pas de réduction de prix)
3- Les bains à remous n'ont plus de remous: le Polar Bear a décidé (pour une raison inconnue) de ne plus offrir de remous et de jets dans ses bains. Il n'y a plus d'hydro-massage.

Nous en avons avisé l'accueil, et ils ont eu des réponses insatisfaisantes à nous offrir en disant qu'ils recoivent souvent ce genre de plaintes, mais que cela reste comme ça.

Je ne retournerai plus au Polar Bear.
Feita em 24 de janeiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Edher C
Laval, Canadá2 contribuições
abr de 2019
I visited this place with my mother and we liked it so much, beautiful baths, good resto at convenient price, clean and close to the river.
Feita em 13 de janeiro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Karine T
1 contribuição
dez de 2019 • Amigos
Went to the spa today. It was my third visit. Had a bad experience in the past. They accused me of stealing the robes when no one told me to return them in hands and I put them back in the baskets (before renovations). I had to fight over the phone to get my robes fees refunded. Love the place so decided to give it a second try. I was pleased overall. Saw a promotion Monday night on their website for massage 60min 99$. Called, told the lady I SAW the promotion online and wanted to reserve a massage for next day. She didn’t mention anything specific about the promotion. I never went on their website before and never really looked at their specials or else. So, today, I arrived at the counter, paid and got changed. After my massage, I realized I got overcharged. On my way out, I went to tell the front desk. She told me to get the 99$ massage I needed to purchase online with a 24h delay. Told the girl I called the night before and no one told me or explained how it worked. I insisted and she went to see the manager. They made me and my friend wait for 15min. The girl returned explaining that they spoke the to director and since its not an onsite offer the can do anything. I was shocked for the lack of devotion towards a client knowing their employee made a mistake. I told them I would never return because it had been two bad experiences on 3 visits and I had enough. I left. Got my car upset and disappointed. I was surprised the supervisor didn’t even come straight to me so I decided to turn around and confront her. I explained to her all the story from my first visit. How I love the location but their customer service is lacking in many ways. She never offered to refund me or tried to give me a future credit. All the time, she was trying to blame me and change the subject to avoid dealing with consequences of her employee’s actions and not taking responsibility for it. I agree I have part of the blame. However I do believe they could have delt with the complaint better and offered a compromise for the misunderstanding. It’s not only a matter of money but also principles and values.
Feita em 17 de dezembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

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