Willow Stream Spa At The Fairmont Empress

Willow Stream Spa At The Fairmont Empress, Victoria

Willow Stream Spa At The Fairmont Empress - Victoria

Willow Stream Spa At The Fairmont Empress - Victoria
4.5
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Localização
Endereço
Bairro: Downtown

4.5
204 avaliações
Excelente
163
Muito boa
19
Razoável
16
Ruim
5
Horrível
1

Christine W
1 contribuição
From the moment I arrived, I felt welcomed and pampered. The facial I had exceeded my expectations and I would highly recommend this spa to all my friends and family!
Feita em 31 de julho de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Christine, We are so thrilled to hear you had a wonderful time with us, we look forward to your future visit. Pragya Misra, Spa Manager
Feita em 5 de agosto de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Kate S
6 contribuições
A sós
Average spa and service but not terrible. The music in the massage room was static and had to be turned off and it just isn’t the leave of spas I’ve been to at other Fairmont hotels. It doesn’t have much for amenities in the change room and there isn’t anything that makes it more than a normal spa. The massage therapist was excellent though.
Feita em 29 de maio de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Kate, Thank you for taking the time to write us a feedback, we are so happy to see you enjoyed your massage with us. I apologize we fell short on your expectations for amenity and the music. Please note for future that all amenities are available with request as we are still taking all the steps to minimize contamination. Should you have any additional questions feel free to reach out to me at pragya.misra@fairmont.com Pragya, Spa Manager
Feita em 5 de junho de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

John F
2 contribuições
The massage service was excellent but the overall experience left a little to be desired. The amenities in the locker room were non existent (you had to request everything). The water in the taps (sink) was cool and you had to activate with a sensor not a tap (not great for a shave). No extra towels anywhere. In the waiting room for the spa there used to be fresh fruit , peanuts and dried fruit. Now just dried fruit kind of cheap. The jacuzzi (pool) in the main pool area was not working and this would have been nice to know in advance as it was sold as a feature that we could use when we were there for our massage.
Feita em 26 de maio de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear John, Thank you so much for taking the time to offer us a feedback, we are so happy to hear you enjoyed your massage with us. I'm sorry to hear we fell short on your expectation for amenities. We've taken your feedback and added additional towels in the changeroom, upon request we can hand out as many amenities as you would use ,sensor activated tap is also a choice to opt in for sustainability. We do carry a fairly large selection of refreshments. Should you wish to discuss further please reach out to me at pragya.misra@fairmont.com. Pragya Misra, Spa Manager
Feita em 5 de junho de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Nic
11 contribuições
A sós
Willow stream Spa is by far the best spa experience I have ever encountered. The staff are all so friendly and attentive. I went for the tranquillow facial and I have never felt so relaxed. Lesley was amazing and she made me feel so comfortable, checking in with me throughout the whole experience. 10/10.
Feita em 19 de maio de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Nicole, We are so excited to hear about your spa day with us, Lesley is amazing indeed ! We do look forward to welcoming you back. Pragya Misra, Spa Manager
Feita em 20 de maio de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Karen H
1 contribuição
Always a relaxing visit at the Willow Stream Spa at the Empress in Victoria BC. From the attentive check-in until the end of my visits, I feel very well cared for! On this day, I booked a pedi and a facial after taking time in the steam room and mineral pool...fantastic! I was so relaxed, I felt I was melting into the warmed bed during my facial. Super amenities, awesome staff (Angie) and never a feeling of being rushed out. I have my appointment already booked for May.
Feita em 10 de maio de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Karen, Thank you for reviewing your visit with us, we are so thrilled to hear that you had wonderful time with us ! We look forward to welcoming you for your future visits. Pragya Misra Spa Manager
Feita em 11 de maio de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Melody D
Seattle, WA5 contribuições
A sós
Fabulous visit at Willow Stream Spa for a hot stone pedicure with Nadine. First visit and I’ll definitely go back. Totally spoiled with first class service and experience. Wonderful environment. Clean. Serene. Friendly staff.
Feita em 2 de maio de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Melody, Thank you so much for reviewing us. We are so thrilled to hear that you enjoyed your first visit with us ! We are blessed to have a great team Pragya Misra Spa Manager
Feita em 8 de maio de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Laura R
Toronto, Canadá265 contribuições
Amigos
We had a fabulous morning spent here. We checked in, were given a tour of the space and the amenities available before our treatments. Serene setting and the massage I had was perfect. The massage bed was heated and outfitted with a duvet. The tea in the lounge was delicious.
Feita em 17 de abril de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Laura, Thank you so much for your feedback, we are so excited you enjoyed your spa day with us. We look forward to having you back. Pragya Misra Spa Manager
Feita em 8 de maio de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Ruby
1 contribuição
A sós
I booked a deep tissue massage with Alex and it was fabulous! He was very informative and skilled. All of my concerns were addressed yet it was still a very relaxing massage experience. Highly recommend!
The rest of the staff at the spa were extremely friendly and professional as well. Always a very clean and comfortable atmosphere.
Feita em 14 de abril de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Ruby, Thank you so much for reviewing your Spa Day with us, we are so excited to hear you had a wonderful time with Alex. He is indeed fabulous ! The Spa team always strive for excellence so thank you again for your kind words. Pragya Misra Spa Manager.
Feita em 15 de abril de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Susan B
Calgary, Canadá16 contribuições
A sós
I was given a gift certificate for the Willow Stream spa for Christmas and I finally found time to go. That and having practices to keep clients and workers safe inspired me to use the certificate. I had the 75 minute relaxation massage. The spa is lovely and the massage was wonderful. I'd recommend this spa any day!
Feita em 31 de março de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Susan, We are so excited so see you enjoyed your relaxation massage with us. We look forward to welcoming you soon ! Thank you Willow Stream Spa Team
Feita em 1 de abril de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

Sue K
1 contribuição
Casais
Booked His & Her pedicures for some R&R. We opted to add the ‘Spa Experience’ and wow was it worth it.
We enjoyed the mineral bath and hot tub VERY much! Talk about R&R!
Our pedicures weren’t done at the same time, as we knew when we booked so we each had some private down time to relax.
Spa was clean, Riona did both our pedicures. Super friendly. Super accommodating.
Feita em 30 de março de 2022
Esta avaliação representa a opinião subjetiva de um colaborador do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.
Dear Sue, We are so glad to see both of you enjoying your Spa day with us, we are thrilled to have Riona in our team. We look forward to welcoming you again soon ! Thanks, Willow Stream Spa Team
Feita em 1 de abril de 2022
Esta resposta é a opinião subjetiva de um representante da gerência e não da Tripadvisor LLC.

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