Localtour
Excursões para esportes radicaisPasseios e excursões privadosExcursões de ônibusExcursões arqueológicas
Informações
Cancun, Quintana Roo, México

Prêmios
Travellers’ Choice
2024

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5.0
5,0 de 5 círculos149 avaliações
Excelente
144
Muito boa
0
Razoável
1
Ruim
1
Horrível
3

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Maryana P
1 contribuição
5,0 de 5 círculos
abr. de 2024 • Família
We used Santiago Chavez company (localtoursrivip.com) for our private transportation from Cancun Airport to Occidental Xcaret Resort. The service was outstanding! Our flight landed at 12 at night, I received a message from Santiago with the directions where to meet the driver, and the driver was already waiting. Easy to find at the airport, the driver very friendly and the van comfortable. Pick up from the hotel back to the airport also went very smoothly and on time. I would also give a huge credit for the ease of communication with Santiago. He responded fast to all my questions and addressed my concerns (I did have some cause of the late flight and cause I never booked my transfers directly through the private company before). I highly recommend Santiago and his company and I will definitely use the service in the future.
Feita em 10 de maio de 2024
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

M M
2 contribuições
5,0 de 5 círculos
abr. de 2024 • Família
We used Localtours for a private transfer to and from the airport/hotel. Santiago and his drivers are amazing and I’d highly recommend them! We also used this company for a private tour to Chichen Itza and Ik Kil cenote.
Feita em 6 de maio de 2024
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Sarah B
Kansas City, MO83 contribuições
1,0 de 5 círculos
mar. de 2024 • Casais
We were excited to use this company after reading about the amazing reviews and the first time things went fairly well. But on this recent trip, they were late picking us up at the airport and late picking us up at the hotel. I don't know why, but texts/calls were not friendly (nearly hostile), and there was never any apology from the gentleman in the phone/texts (thought it was Santiago) or the driver. And definitely no heads up like "we're going to be a bit late". That would have been really nice. I had to reach out about everything. You know how when things go wrong but someone apologizes to you, and it makes a difference? I could have accepted that maybe they were late (over 30 minutes) on the airport pickup that morning because there wasn't a big crowd in customs and we got out quickly, but for the hotel pickup, I was told that the car was in a fender bender after they were late, when I called to ask when they'd arrive. The car looked perfect when it arrived (not just a little late), so they must have crashed into a feather. I know, I know, maybe that's silly, but with all of these things added up, the excuses (including inaccurate replies like they'd be there in a few minutes and definitely weren't), the rudeness and lack of apology, it was shocking and really bummed us out on an otherwise nice vacation. Nice people and nice businesses apologize. Manners/being polite is important. We paid for a service and were made to feel like we were bothering them. I promise we weren't bothering, we just never had a clue what was going on and they made excessive excuses. We'll unfortunately have to keep searching for a company that's on time and makes their customers feel valued.
Feita em 24 de março de 2024
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

000Karina
66 contribuições
5,0 de 5 círculos
fev. de 2024 • Amigos
We used the round-trip transfer service from the airport to the hotel. Everything went very well, they were punctual, professional and professional at all times. I highly recommend it and if I return to Cancun they will be my first option for transfers.
Feita em 10 de fevereiro de 2024
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Gary S
1 contribuição
5,0 de 5 círculos
fev. de 2024 • Casais
We used this company for our round trip transportation from the Cancun airport. Our driver from the airport was Omero (brown suburban) and he was fantastic. It took us 2.75 hours to get through customs and he waited for us, I did keep them in the look on the delay. Our pickup from Occidental XCaret was Tony in a red shirt. He was very friendly and we carried on a pleasant conversation the entire trip, (NO I do not speak spanish but his english was good and it was a nice to have a driver that we could talk with. Santiago Chavez please let your drivers know how much we appreciated them.
Feita em 5 de fevereiro de 2024
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Megan M
1 contribuição
5,0 de 5 círculos
jan. de 2024 • A sós
Tony was my driver and he was absolutely amazing. He made my hour trip to the airport go so much quicker with the conversation he made.
Feita em 29 de janeiro de 2024
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Sonja & Pete Henry
Yulee, Flórida547 contribuições
5,0 de 5 círculos
nov. de 2023 • Casais
We have been using Santiago Chavez (localtoursrivip.com) for our private transportation from Cancun Airport to Occidental Xcaret Resort for the last 5 years. His service is impeccable! Easy to find at the airport, the vans are air-conditioned and comfortable and there is always water or beer to help start our vacation After reserving, our confirmation email states the time for pick-up at the resort back to the airport. We have never had to wait for our driver, he is always there when we arrive at the front of the resort! I highly recommend Santiago and his company.
Feita em 12 de novembro de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

aswiss
Petoskey, MI47 contribuições
5,0 de 5 círculos
ago. de 2023 • A negócios
We only use Santiago Chavez for our transfer from airport. He never lets us down and it’s always a great experience! I tell all my friends that he is the guy you need when in the Mayan Riviera
Feita em 9 de agosto de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

sheilaOklahoma
Chester, OK64 contribuições
5,0 de 5 círculos
jun. de 2023 • Família
We used local tours for our transporting from and back to the airport. Both trips we had Juan who is absolutely amazing!!! My daughter is learning Spanish and he was so patient, speaking slowly when needed and correcting her when needed. Hopefully we see him next year!!!
Feita em 21 de junho de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

Brenda P
Boston, MA2 contribuições
5,0 de 5 círculos
mai. de 2023 • Casais
Contratamos a localtours para que nos transportara del aeropuerto hacia al hotel y de regreso en nuestra visita a Cancun. Fueron muy puntuales y fue facil ubicarlos a la salida del aeropuerto! Los recomendamos 100% tienen buena atencion al cliente y contestan de manera rapida cuando teniamos dudas o preguntas. Gracias!
Feita em 23 de maio de 2023
Esta avaliação representa a opinião subjetiva de um membro da comunidade do Tripadvisor e não da Tripadvisor LLC. O Tripadvisor verifica as avaliações.

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Localtour - O que saber antes de ir (ATUALIZADO Julho 2024)

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