Dufry

Dufry, San Juan

Lojas especializadas e de suvenir
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3.5
26 avaliações
Excelente
9
Muito boa
8
Razoável
4
Ruim
0
Horrível
5

Linda G
1 contribuição
jun de 2021 • Família
Do not buy liquor at the airport , we had 13 bottles confiscated , by the time we go through TSA they keept all the bottles arguing that the store (dufry) at San Juan Puerto Rico airport, dint pack it correctly, now I'm trying to talk to someone at this store and the phone number is disconnected I feel since this is an airport in the store should have known how to package our bottles. 100 percent they both the store and TSA have something going on ripping off passengers , and this is a scam someone needs to do something about it we the customers are getting scam by TSA..they are known now of keeping the passengers bottles tobacco etc and at the end of their shift they pass it around between each other..Ps. I posted a picture of the way they packed the bottles of liquor for us at the airport do Not Accept this ,; They wanna scam you..
Feita em 16 de junho de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Dezirae M
2 contribuições
fev de 2021 • Amigos
Would not recommend buying any liquor or tobacco considering you are not guaranteed through any security or customs with it. My items were confiscated due to not packaged right ( able to access bottles even with zip lock on bag). Now the company is taking no responsibility for it and is refusing to refund any of my money. Don’t waste your money.
Feita em 4 de março de 2021
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Edward
2 contribuições
dez de 2020 • A negócios
El día 05 de diciembre 2020 hice una compra de licor en Dutty free terminal B en 02 T-B Me atendió Idalise Silvia número cajera 4059 pedí la oferta de ,compra 2 chivas de 1 litro y te daban 1 gratis también tome oferta de Bacardi estaba también compras 2 y te daban uno gratis lo hice con un poco de prisa porque tenía que estar en el gate la cajera lo que hizo fue que me cobró los chicas a precio regular a $40 dólares y me rebajo me cobró un Bacardi a $14 y un palo viejo de $12 y un Bacardi de $14 me los dió como gratis donde se suponía que fuera un chiva gratis y un palo viejo gratis lo digo para que estén pendientes a la hora de pagar y esa gente de Dutty free tienen un servicio al cliente pésimo no tienes donde llamarlo solo aparece el número en el recibo pero no te puedes comunicar en verdad yo le expliqué a la cajera lo que deseaba pero con la prisa pues pague casi $30 dólares demas ojo con eso gente verifiquen bien antes de salir,antes de hirme del lugar le pregunté por el recibo y me dijo que lo había entrado en bulto cerrado con el licor todo por la prisa ojo al pillo.
Feita em 6 de dezembro de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

KEVIN
2 contribuições
jan de 2020
The employee say hello to me and asked me if i need something.. i tell him no, and he say is ok.. but he stay close at me without bothering me. I LOVE THAT. Then in the moment that i need to ask a question i just call him, and he answer all my questions and helped me to buy some stuff. They need to low the local products a lil. But the experience was really good ill back.
Feita em 15 de maio de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Eric L
2 contribuições
fev de 2020
Extreme bad service from the retail at Casablanca Airport Transit area where the cashier just literally force you to buy things that you do not need by just charging you and ask you to take it or leave it with an atrocious attitude.
Extremely slow feedback service from the customer relation team, replying take weeks for each response and no intention of showing how their customer services can be improved.
Feita em 1 de abril de 2020
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Rodriguez J
2 contribuições
nov de 2019
The service was terrible. They made me feel like they were stalking me as though I was going to steal. The discount on the vodka was about 7 dollars, which was okay.
Feita em 10 de dezembro de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Bree716
Mebane, Carolina do Norte356 contribuições
jul de 2019 • Casais
We stopped in for some last minute shopping before boarding the plan. Found exactly what we were looking for and the store has tons of options and variety of items. Checking out was a bit slow and there were 3 associates behind the counter. It appears to take a bit longer in order to secure the alcohol purchases for plane transport. The miniature Don Q bottles are a must and the Sexy Men Cologne.
Feita em 21 de julho de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Pepper
Seattle, WA1.728 contribuições
jun de 2019 • Casais
We bought some coffee- I had forgotten to bring some home- obviously it wasn't going to be the freshest- since who knows how long the beans have been there- but it was good- and a great last minute selection when you remember who you forgot to buy for!
Feita em 19 de junho de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Tom Z
Placida, Flórida329 contribuições
abr de 2019 • Casais
We bought a very expensive bottle of rum here before flying back to the states. Yes, you prob will have to show your boarding pass to make a duty-free purchase. The 2 Bacardi promotional sales people were very nice and helpful. So our purchase experience was a good one. We even tasted a few rums before purchasing.
When we got home we were contacted by Visa, asking us if our Duffy purchase was legitimate. We asked why? They said that Dufry is a "red-flag" store. This means that they have had complaints.
This is interesting. A few years ago we were in Routan, Honduras and made an $80 purchase at the Dufry store located at the Carnival Cruise port on the island. When we got home we received a call from Master Card asking us about some very large purchases on the same credit card we used at Dufry in Routan - $1200 for computers in South Africa, money orders for $1000 from Western Union in Europe, etc. This was the only time we used this credit card on our trip, and the last time we had used our Master Card - so we know the problem started in Routan at the Dufry store. The store clerk had disappeared with our card while she was packing our purchase. The card was prob skimmed, and stolen by that clerk.
I reported this to Dufry corporate, with details - even the sales girl name & ID, receipt, etc. I got a form eMail back from them - basically they could care less.
Dufry is a big Swis-based retail chain located all over the world in tourist locations.
They have over 2000 retail stores. You would think that they would care about situations like this. We were lucky that we used a credit card! Master Card cleared it all up for us, and we did not lose any money.
In SJU airport we did not even realize we were in. Dufry store, as the store is the first one as you head to the Gates - we did not notice any Dufry sign. This SJU Dufry location may be OK, but be careful at other locations - check your statements if you use credit cards, do not use debit cards.
Better yet, use cash if you purchase at the store. Be warned.
Feita em 3 de junho de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

Miguel Thönissen
Oranjestad, Aruba9 contribuições
mai de 2019 • A negócios
Great service and convinced me buying a different Calvin Klein cologne. Had one in mind I knew was new but they showed me 2 newer ones and I was sold!
Feita em 15 de maio de 2019
Esta avaliação representa a opinião subjetiva de um membro do Tripadvisor, e não da TripAdvisor LLC.

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