Hi W4627FPkatem Many thanks for taking the time to write a review. I am sorry to hear that you were disappointed with our service here in Dunmore Adventure. We are a family run business and all of our customers are very important to us. You may not have realised, and I'm sorry if you missed the information when booking, as we recommend arriving at least 45 mins before your class to get ready for your tour. This is to give you time to get changed and also to hear the safety brief prior to going on the water. I apologise that we couldn't facilitate you on your tour, which was the final kayaking tour of the day, and, as you have pointed out, the other participants were already on the water and paddling out in the Bay with their families and friends. Apologies again if your expectations were not met, and we hope that in the future you would reconsider coming back to give us another try. Thanks Karen