Dear Nicola! We are Traventuria! You booked this event through Balkan! This is a different company! We have nothing to do with them! This absolutely wrongly addressed review! Our highest priority is customer safety! We put an effort into improving as we always strive to provide the best hassle-free and safe experience to our customers. Regards Maria Kamenova Ski & Board Traventuria

Dear Friend! Thank you for the time to leave us a review! We are happy to know you had such a wonderful experience on the ski doos! Kind regards! Maria Kamenova Ski & Board Traventuria

Dear Customer! Thank you for your feedback. But, unfortunately, your review is wrongly addressed. Traventuria is a company dealing with one-day trips, hiking, skiing and boarding, transfers, but we have nothing to do with the ski-doo supplier in Borovets, and having said that you have not used our services in Borovets! Kind regards Maria Kamenova Ski & Board Traventuria

Dear Emma, We are happy to hear you had a 5-star experience with us. Our dedicated team will be excited to hear such wonderful feedback. Looking forward to seeing you! Kind regards, Annie Krumova

Dear Venus, Thank you for sharing your experience with us. We are devastated to know about your disappointment, but we highly appreciate your feedback. Please, kindly note that your booking is done through Viator/TripAdvisor platform. I am sorry that you felt misled, but all the information regarding the ski-doo safari is published on our website. All of our direct customers receive a confirmation for their booking, which includes information about the types of ski-doos booked (single/double or with instructor). Unfortunately, as in your case, some of our partners have limited functionalities in their booking forms which led to misleading information. I want to ensure you that we have honored our commitment by stating all the important information for booking a ski-doo tour. We always encourage customers to book straight from our website and we also maintain emergency lines over the phone and chat to help our tourists while booking. We hope that next time you will book straight with us and we will be able to provide you a top-class service. Kind regards, Annie Krumova

Dear Stephen, Thank you for expressing your concerns about the ski-doo rentals in Borovets. Please, kindly note that this page belongs to Ski & Board Traventuria - Borovets. Our company provides ski hire, lift passes and transfers (Sofia-Borovets). We also do transfers to certain locations in the resort and organize apres-ski activities. There are other ski-doo suppliers in the resort and I am sorry to hear that they have failed to meet your expectations. As a company with a brilliant reputation in the resort of Borovets and the surrounding area, we offer only top-class activities to our customers. Taking into account the records of the customers that we have (your name is not on that list), makes me doubt if you've used our service at all. That's why I am kindly asking you to remove this review from our page (a page of a ski hire shop) or to find the right page on TripAdvisor and move your review there. Kind regards, Annie Krumova

Hello! Thank you so much for taking the time to write such an amazing review. We could not be more grateful for it. All of us in Traventuria appreciate your feedback, thank you! Our highest priority is customer satisfaction and we will take into account your remarks about the transfer services you used with us. I cannot wait to see you again on the slopes at Borovets. Kind regards, Annie Krumova

Dear Stephanie, Many thanks for expressing your honest feedback. We highly appreciate our clients’ reviews. Please, kindly note that all of the needed information for booking is being posted on Viator. You have posted some screenshots from the booking form, but you probably have forgotten to shot the "What to expect" field, where it is written that " Two people are sharing one ski doo and swap with each other halfway." I am sorry that the tour didn't meet your expectations, but your disappointment is not a subject of our work, it is beyond our control and we are not responsible for it. That's why I kindly ask you to remove the review. You are always welcome to book again with us, but please, always read the booking information and confirmations before visiting in order to avoid feeling misled. Kind regards,