Hi patronabavarie, thank you for your feedback. We are sincerely sorry to hear about your negative experience traveling to Jordan with us. We strive to give our customers the best experience and make sure everything is arranged properly for overnight tours. We have looked into this with our operators in Jordan and see that, as you said, your upgrade was not in acceptable condition. We will be refunding everything you paid for your accommodation upgrade. We will continue to be in touch via email to ensure that you receive a full refund on this. As for the fee when crossing the border, we clearly state in all of our tour descriptions and confirmation emails that customers will pay a $60 visa fee and $65 border fee in cash when crossing the border and that this is not included in the tour price. If you were charged anything in additional on top of these please, let us know via email.

Hi MiriamSommelier, thanks for your review! We're very glad to hear that you enjoyed your tour to Petra with us. We definitely hope you'll come back again!

Hi EmmaBullSydney, thank you for your feedback. We are sorry that you were not able to join the tour as planned. When booking a group tour it is important to arrive promptly to avoid delaying the entire group-we do ask our travelers to arrive early and state in our confirmation emails that we cannot wait for late arrivals, as this can cause major delays for the whole group for the rest of the tour. As per your email correspondence to us, you arrived 15 minutes late and the bus did wait 10 minutes but then had to leave in order to stick to the schedule. Our representative was waiting at the pickup point another 15 minutes after the bus left and did not see you arrive. We understand this is a frustrating situation but this is why we ask customers to arrive 15 minutes before the departure time, and our cancelation policy clearly states that refunds are only given if a request for cancelation is received at least 24 hours before the tour departure time. As we said, we would be happy to have you join us on the tour at a later date should you return to Israel in the future and this offer does not expire.

Hi marya2682, thank you for reviewing your trip to Jordan! It's great to hear that you enjoyed your tour with Adnan - it sounds like he really helped you and your group experience Petra in the best way. We hope you left with some great photos and memories!

Dear Pixiemango007 Thank you for your review. We are sorry to hear of the issues you had on your tour, we will definitely look into this! You are welcome to follow up directly with our customer service if you wish. We are glad the tour was enjoyable overall and hope you will come again in the future.

Dear TheMomentHumansBlink Thank you for your review! We are really happy to hear that we provided you with a good, worthwhile experience! We hope you will join us again soon!

Hi Z2850WVcarolinac, thank you so much fro your kind review! We're thrilled to hear that everything went smoothly and that the tour was worth so much to you. We hope you'll join us again!

Thank you, Robin R, for your amazing review!! Hearing that your experience with Tourist Israel was one of the best tours you've ever taken is just what we love to hear! We couldn't be happier to know that you enjoyed the entire experience from beginning to end including the organization, the logistics, the accommodation, the bus, the guides, and the food! It was truly our pleasure to have you travel with us and we can't thank you enough for your 10/10 review and feedback! We hope you will join us again in the future, thanks again, Robin!

Thank you, ggustaf, for your review and feedback! Sounds like your trip to Petra and Wadi Rum from Jerusalem was amazing and we're so glad you shared the experience with us! Thanks for your kind words about Sam your guide, we're thrilled to hear his knowledge, humor, and professionalism went above and beyond! Thanks for your recommendation, we hope to see you again!