Resposta de Tânia A, Gestor de Relações com o Cliente do estabelecimento Viagem de meio dia para Sintra, Cascais e Estoril Coast saindo de Lisboa
Respondida em 2 de out de 2019
Dear Adriana S, Thank you for your comment. We are sorry that we were not able to provide you with a completely satisfying experience. In fact, Sintra is a place with many things to see. However, being a World Heritage Site and an emblematic town, atracts many tourists at this time of the year. Our staff tries very hard to provide a special experience for those who visit us, so we seek to translate the information into the languages of our clients' countries. We understand that this may cause some tiredness and even some lack of interest on some clients, but it is not always possible to guarantee that the groups are linguistically homogeneous. We are sorry that you didn't appreciate Cascais as it deserves, but we cannot control delays that are due to the high number of tourists or traffic. For any other suggestion, please send us an email to firstname.lastname@example.org.