Dear Jan, Thank you for sharing your feedback. We completely understand how stressful this may have been for you, especially when having the risk to miss a flight. Of course, this is not the service that we want to offer to our customers. We consider punctuality as one of the main factors when traveling, however, we consider that you did not experience what was promised in your transfer. We really want to solve this issue. Please send us an email with your booking number. You can send an email to Quality@taxi2airport.com. Once again, our sincere apologies for all the inconvenience caused. Kind regards, The Taxi2airport Team

Dear Sir/Madam, Thank you for sharing your experience with us. It is extremely relevant for us to know how customers feel about Taxi2Airport services. However, at the same time, we are sorry to realise that you experienced such a hassle with one of your transfers. If all the amount of luggage and special luggage was well specified in your reservation, we do agree that the driver did not have to charge you for this extra amount. However, as it is mentioned in our terms and conditions, if some luggage it is not declared on the booking form, extra luggage fee may be applied. Regarding the drop-off at the airport, we truly apologize for the behaviour of the driver and for all the stress this may have caused you. Sometimes due to some airport regulations, some drivers are unable to access right in front of the main door. However, they should always assist you with any issues you may have, especially when the weather is not helping and there are elderly people in the vehicle. We would like to apologize for not being able to provide the hassle-free service we stand for. Furthermore, if you want us to take a deeper look into this matter, we kindly ask you to send us an e-mail at quality@taxi2airport.co with the details from your transfer. Then, we will be ready to open an investigation and find a way to fix this issue as soon as possible. Kind regards, Taxi2Airport

Dear Fred, Thank you for taking the time to leave us your feedback. It is extremely helpful for us to know how our clients feel about our services. We are terribly sorry for your bad experience in Amsterdam. We completely understand how stressful this may have been for you, especially when having the risk to miss a flight. Of course, this is not the service that we want to offer to our customers. We consider punctuality as one of the main factors when travelling, however, we consider that you did not experience what was promised in your transfer. This is why we can assure you that we have taken serious action with the driver from your transfer. Please accept our most sincere apologies for the inconvenience. We are well aware of how hectic travelling can get sometimes, so our last intention is to add any unnecessary stress in these situations. However, we are also happy to hear that you are willing to come back to us! Kind regards, Taxi2Airport